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March 2024 by Lyndon Nguyen
Our dog injured her leg about a month ago, we immediately made an appointment with Banfield on Truxel. After paying $700 for x-rays the vet still had no idea what was going on. They decide for us to come back in and pay for more x-rays. We gladly pay since we are trying to figure out what's wrong with her and get her the treatment she needs. They then tell us that they will be forwarding her records and imaging to the VCA hospital so we could get in contact with the orthopedic surgeon. Another few weeks go by and here we are, we keep calling and decide to call the VCA hospital and they told us that Banfield hasn't sent them anything.We have two dogs and we only stuck with Banfield for our older dog since she's already been going there. I'm super disgusted at this location, their service and lack of motivation. Every time we call to talk and ask what's going on the girls working at the front desk have nasty attitudes. If this isn't your passion then don't work here. This place may be good for regular check ups and vaccines, but don't count on them to do anything to help your pet. Take this review for what it is, but I can't recommend this place, I would just go to a small business. Small businesses actually care unlike big corporations such as Banfield.
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March 2024 by Debbie Harris
Dr. Hu and staff are outstanding! Very thorough. Great customer service!
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December 2023 by Donna Battaglia
They were very thoughtful. They were right to the point.
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November 2023 by Cynthia Antar
I pay for a monthly plan for two cats and their service has just gone down in quality each time I’ve been there (truxel location). It’s like they’ve become the Supercuts of vet offices where all the newbies come to break in their teeth with no supervision. The last time I took both my cats in for a comprehensive exam, which happens once every six months not only did they not do all the things that I pay for and that are supposed to be included in each comprehensive exam but when I asked about it, the woman gave me some lame excuse, and acted irritated like I was offending her because I expected her to do her job and deliver what I pay for. Less then a week later one of my cats got sick and I had to take him to the emergency vet somewhere else. $560 later I find out that had Banfield done a complete comprehensive exam like they were paid to do this would’ve been caught. I called to cancel my monthly plan and now they’re telling me I can’t cancel my plan and I have to continue to pay it for almost another eight months. even though I will not be using it again. Never again Banfield ??!
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August 2023 by Terri Lowery
Best crew ever
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August 2023 by Shanice J.
This is the worst pet Hospital ever! My dog has never been to this location, we're new to the area so I switched locations. I made an appointment 3 weeks ago just to get her nails cut. My dog does get nervous so she is on trazodone when she has appointments as well as having her muzzle on. The receptionist is rude like always, every time I called! They only take appointments after 230pm because supposedly from 10 to 2. They're checking in pets, which makes zero sense to me. The nurse comes out to get my dog. She says that they cannot see my dog because she's not on a second type of calming medication. She says that the last Banfield hospital notated that she had to be on that I said that's not the case because I've never purchased that prescription and if so, why would I called twice to make this appointment, your technician did not give me the heads up?! My dog was sitting there very quiet, with her muzzle on, mind you it was 100° & they refused to see my dog! When I called my original Banfield they looked at her file and said there is a note that it's recommended. They just said it's optional, when I tell the current technician that she said she put that note in because she felt like she needed to!!! They never took my dog in the back, my dog never even made a noise, when she came out to get her. She refused my dog service because of my dogs breed which is a Rottweiler, if that's the case why are you in the veterinarian business? As far as I'm concerned, she was also racial profiling me because I am a black woman, there was no empathy, there was no "okay, just this one time" but next time she needs to be on two medication's. Again, my dog was already on medication and when it was her appointment, they refused to see her for whatever reason. On top of that, when I called back at 4:55, I got an automated system stating that they're closed. I called corporate, corporate says they close at six. I go back inside of Banfield to get their names to file my complaint and they're mopping the lobby at 5 PM as if they're closed!!! This location is the absolute worst the nurse who refused to help us. Her name was Jess, the rude receptionist on multiple different occasions name is Monica. The Doctor Who never even came out was Dr. SCHNECKIOTH. So now I have to drive 30 minutes out of my way to go to my original Banfield to get my dogs nails cut and they're totally fine with her just being on one call me medicine like she's been on the last five years!! no one ever came out to greet me not even the doctor. It was just a rude Nurse and receptionist, as if they have better things to do when I had an appointment scheduled weeks in advance!!! Mind you I pay $50 a month to them for the last 5 years, I pay for the mail trim, and the medication she needs when getting her nails clipped. Never offered to compensate me in anyway, I had my dog on medication that she didn't need to be on due to the waste of time & appointment! They need to revamp this entire staff!
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August 2023 by Ashish G.
This is the WORST Banfield location i have ever been to and I have been to several in the area: Do yourself a favor and go to a different location with a competent vet and staff. I found the one on sunrise and Crocker village to be way more responsive.
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August 2023 by Kellen Cody
One click glance at recent reviews and youll see this place has gone down hill significantlyI recommend that you Absolutely do not take your pet here! They will nickel and dime you for every little concern you have about your pet. If you bring up a concern that you want treated, they will upchatge you for many tests, when in the end they could have just treated your petThey are also one of the only vets around who will still not let you back eith your pet, despite your pet's anxiety... this allows them to conjure up more reasons to chatge you for tests yourcpet doesn't need.be very careful before owing here. There are many other local vets who are much better and more sincere.
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August 2023 by Kellanie Cody
I have taken my dog here for 6 years now. The first 2 were wonderful as we had an amazing vet who I developed a great relationship with and still call for second opinions. However, since then, and more so since COVID, they have continued to refuse me in the room during an examination with my dog. I never know who is seeing her and dont get to see the interaction they are having with her. Instead, I get to hear her crying and whimpering in the waiting area.When my dog had 4 days of persistent diarrhea, I called around to 9 banfields around the area who all told me they were unable to get her in that day and I would be forced to see an emergency vet outside of banfields network. The soonest they would be able to see my dog was 3 weeks later. What is the point of paying for a premium wellness plan if I am unable to access services when I need them, not 3 weeks later ?I have been waiting for my plan to expedite so I can quit. Please do your research to decide is banfield is right for you.
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August 2023 by Marilyn Welch
They took such good care of my fur baby. His vet was closed...I called and told them that he hurt his leg...they said bring him on in....this was after I was turned away by 4 other places.
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August 2023 by Kristin Weatherby
Was not able to use my new pet check-up coupon for my dog's visit even though I was told I could when the staff called to confirm the appointment
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August 2023 by Kelvin Singh
Worst company for providing care for animals. It's just a money making machine and you're just a number to them. Majority of the staff do not show any empathy and won't do much to help unless you are constantly nagging them.
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July 2023 by BARUCH LOREDO
Service is good, staff super friendly, price not that good but location worthy.
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July 2023 by David S.
Do you hate your pet? Do you have tons of extra money you don't care about? Well Banfield Pet Hospital is the perfect place for you! These people don't care about animals at all. You want a "corporate" feel when choosing a vet? Banfield is good for that. You want to be guilted and pushed into unnecessary tests or procedures? Banfield also great for that. This is the place you take your pet to die. I'm not going to go into details of my bad experiences or my mother's bad experiece, but these people are horrible. Everyone I know that has gone to Banfield has had the same experience. It's like going in to get an oil change from one of those Jiffy places and you either get the filter all the good oil, or you are just a big waste of their time. Their ratings as you can see on here are absolutely terrible and for good reason.
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June 2023 by Tiffany Caldwell
My fur baby first time. They treated him wonderful
