They have an online system from the dark ages. It is so full of glitches that I had to contact my own bricks and mortar bank to finally get help. That was after spending about 45 minutes trying to navigate the useless online system.
May 2023
Amazing staff I have three favorites that work they remember their customers and are fun to talk to the only downside is it has nothing to do with the staff is the ATMs put holds on your checks forever and sometimes the branch is not even open even though it's business hours
October 2022
Worst bank ever!! I use to be proud and promote BofW. Had them over 10years. They refuse to give me cash from a check I got my 401k. Then they put a block on my account over the weekend then they held a check for 14 days. I've never had problems in Tracy and Livermore branches. I will never suggest this bank ever again
