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January 2024 by Jan S.
They have an online system from the dark ages. It is so full of glitches that I had to contact my own bricks and mortar bank to finally get help. That was after spending about 45 minutes trying to navigate the useless online system.
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May 2023 by Kelly Dinos
Amazing staff I have three favorites that work they remember their customers and are fun to talk to the only downside is it has nothing to do with the staff is the ATMs put holds on your checks forever and sometimes the branch is not even open even though it's business hours
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February 2023 by Cathleen L Zmotony
The bank if the west on El Camino Ave seriously don't have it together, I banked at this place for 3 month's and I had more bank issue's I never dealt with these issues before I had 2 fake checks from two different companies put in my account same day, I had my checks deposited In the bank every week anyway I ended up paying for these checks I saw them when I went in my bank app. Went straight to bank of west to talk to them almost a month ago and filed police report Friday the 11th I was angry waiting for 3 weeks to get my money out THEY knew they better on Friday and I couldn't even get the money back yet for the fraudulent checks I payed for, They said those will be mailed to me their in the process to be done.Anyway closed my account couldn't trust that bank at all!So be careful banking there.
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January 2023 by Brandon Avila
Please read the reviews before considering opening any account with this bank. I've had the worse experience with them. I deposited money into my account 3 months ago and I've been waiting ever since to get my debit card. They told me they would close my account because I didn't deposit money but I had done that months before. Customer service was horrible. Couldn't get any answers or help after calling several times. Had them send cards twice but still never received anything. Closed my account today and will not recommend to anyone.
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October 2022 by Gina Sanchez
Worst bank ever!! I use to be proud and promote BofW. Had them over 10years. They refuse to give me cash from a check I got my 401k. Then they put a block on my account over the weekend then they held a check for 14 days. I've never had problems in Tracy and Livermore branches. I will never suggest this bank ever again
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Worst bank ever!! I use to be proud and promote BofW. Had them over 10years. They refuse to give me cash from a check I got my 401k. Then they put a block on my account over the weekend then they held a check for 14 days. I've never had problems in Tracy and Livermore branches. I will never suggest this bank ever again
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April 2022 by Susan M.
As I was standing in line to be helped, this young man walked in to help fix the door & I overheard the manager & another worker make fun of & laugh at this young man who was only there to do his job. It was humiliating & racist. He goes in to work & Instead gets laughed at & humiliated by not only a worker but the manager of the bank as well. I felt really bad as I was listening to all this. Extremely unprofessional & rude.
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March 2022 by Cacy Trillo
Came here 6 mins before 5pm Monday & already closed when I came from across town. Very slow last time I was in without giving space between cashiers for covid safety when plenty of space to do so. I have to come inside the bank to deposit my checks because their automated deposit system has a 50/50 chance of kicking back my checks because there's my name & my minor foster child's name on it as well & this is the bank County Of Sacramento makes its payments through or I would have already left this bank long ago.
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January 2021 by seyyed Mortaza Hosseini
special tnx monica guadiana professional and really nice behavior...
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November 2020 by Priscilla R.
Loved Jennifer Michaud service she serviced me really well with opening me up an account very polite & gets her job done properly love her she served the best customer service of all for me satisfied with her service of being my personal banker thanks a lot to seek her she's very great at her job and I give her a 10 star for her job well Done
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November 2020 by Jason Benner
The manager there was top notch she should get a raise and a paid vacation she helped me out, when I was stuck and had no options ..very kind person there should be more people like this in the world first class.
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May 2020 by Jim Warren
Where do I begin? The Team at this branch is awesome! Everyone is so professional and eager to help in any way that they can with small and large transactions. I want to give a shout-out to Jennifer, Monica, Randy, Madison, Sherry and Jeff for a job well done every day! Thank you so much, I'm so impressed by all of you!
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August 2019 by Sarah Elizabeth Morris
Systems are ALWAYS down!
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June 2019 by Ashley N.
I literally pay every month on a loan that is in my husband's name with no issues. Today Randy refused to let me pay because it wasnt in my name. I offered to give my husband's social, which is what I do EVERY SINGLE TIME, and he refused. Not only did he refuse but he had an attitude while doing so. So thank you randy, for being of no help. You work in customer service, and you are terrible at it.
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December 2018 by Keisha R.
Always a welcoming and friendly experience with all staff at this location. I have always been in and out of here in a timely manner
