Citi is a financial services company offering digital banking, mortgages, personal loans, small business banking, credit cards, and wealth management. Reviews highlight a stark contrast in service quality. Many customers report fantastic, extremely helpful service at local branches, where issues are resolved immediately and with total ease. However, experiences with overseas phone customer service are frequently described as miserable, useless, and incredibly stressful, making life difficult for customers. Long-term clients note generally great service over decades, with errors fixed quickly and effective handling of serious issues like identity theft. The consensus suggests in-person banking with personal bankers provides far superior support.
Fantastic people. I had a weird situation that couldn't be resolved over the phone, and upon coming in, they were extremely helpful and got on it immediately.
February 2024
Beth was amazing. She kept her promise and was dedicated to solve my problem. I wish my representative is her instead
July 2022
I have had Citibank for over 30 years, I always have great service, error a fixed quickly. When I had identity theft they handled everything.
