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October 2023 by Arnaud P.
I cannot endorse the services provided by Crown WMS based on my personal experience. It's not that I hold any animosity towards the company, but my own encounter with their services has left me dissatisfied.I engaged their services for a move on September 22nd, 2023. Prior to the move, my interactions with a lady named C. from Crown WMS were quite pleasant and helpful. We were moving within the same building, from the 5th floor to the 4th floor, both with 2-bedroom units. The task involved transporting 80 boxes along with furniture.On the morning of the 22nd, three movers arrived at 9 AM and departed at 3 PM. The issues began when they lacked the necessary tools to disassemble our bed, requiring me to do it myself and costing us valuable time. This situation repeated itself with our fridge, as I had to disassemble the door.The movers eventually completed the move, and I provided them with a tip for their efforts. Later that day, I had to leave for a work trip, returning on September 28th. Upon trying to sleep in our new place, I noticed that our bed felt unstable, much like being on a boat. A closer look revealed that the central railing was missing.On September 29th I promptly contacted the main mover, A., and also reached out to my contact at Crown WMS, C. A. responded with a text stating, "Everything should be there; we took everything apart and put it back where it should be." I informed him that this was not the case, but he did not respond further. I waited for an additional week, hoping for a resolution or response from either party, but none was forthcoming.This lack of communication is disconcerting, especially considering that A. and his team misplaced a critical component during the move and failed to disclose it when reassembling the bed. One would assume that handling king-size beds during moves is within their realm of expertise. However, their apparent lack of concern about the missing central rail, despite the presence of wooden pieces on each side of the bed to support it, suggests a preference for concealing their error rather than addressing it honestly.Consequently, I had to purchase a replacement central rail from Restoration Hardware. I provided them with a photograph to illustrate how perplexing it was to misplace such a long and straightforward component during a move from the 5th to the 4th floor. The $150 tip I gave them was undeserved due to their lack of transparency and honesty.Furthermore, I incurred expenses for a box that was never used for the king-size mattress and additional charges for boxing and unboxing services that were not performed. Additionally, I had to spend $160 on a central rail and a foot that Crown WMS had lost. It's worth noting the time I invested in disassembling my own bed and removing the fridge door because the movers did not have the necessary tools.I reached out to my contact at Crown WMS, C again on October 6th asking them to find a solution with their company and not a word since....
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August 2023 by Brad Keller
Nice people!
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June 2023 by Janie Lozovski
The packers were extremely organized and professional. They were very quick and efficient. Highly recommend!
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January 2023 by Gus Stewart
Packed everything quickly and neatly. Inventory was taken the next day and was done very professionally.
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December 2022 by Marcus Nash
Great relocation staff
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November 2021 by Mary Ann M.
We are preparing for a move cross country and it is a pretty intimidating process! From our first visit with Jorge Castro, we knew we were in good hands. He answered all our questions, patiently went through the process and was very friendly. We selected His company because of his professional handling of our move.
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June 2021 by T J.
This review is based on the amazing interaction we had in Sacramento, CA with Jorge. He was fantastic to work with and gave us a well-thought out quote. He was very responsive, answered my hundred questions and had great follow-up. In the end, we decided to hold off moving our household items, but with such a great experience, we wouldn't hesitate to reach out to Crown WMS in the future.
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March 2021 by Jim Holloran
I'm a driver they treat me like a king like always
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October 2020 by No Lastname
Crown United moved us out of state recently and did a very professional job. Jorge Castro was our estimator, and he is the BEST !! If you use them, ask for Jorge.He was accurate and careful in his estimate, and the actual weight was only off a little bit over, which was our fault because we had to ship some items we had not originally expected to ship when he came for the estimate. He made careful notes to make certain that heirlooms and other fragile items were protected.Jorge is very honest, and that is refreshing after dealing with a small lesser known company that was not honest, lied about where our things would be stored, would not return our phone calls [and demanded a NON-refundable $2,000 deposit] Don't let yourself get pressured into ANY deposits ! Check out the Yelp reviews before you sign any contracts !!Our move had to be repeatedly delayed [had to change the date 3 times !!] due to not being able to close escrow on our house. Jorge and Cathy Williams, dispatcher --were both very patient, understanding and helpful to us as we were dealing with the extreme stress and frustration of not being able to move when planned.The crew put down carpet protectors when asked to, and wore shoe protectors to keep the carpets clean. They accidentally took two of OUR moving pads, but went out of their way to make sure that they returned them asap.We had to have our belongings delivered to a self storage (out of state), and they were very good about letting us know exactly when the truck would arrive so that we could be there to receive the shipment. They did a good job of unloading into the storage unit.We are planning another out of state move soon, and will only use Crown United. They are a truly professional company. Some companies get your shipment and then try to inflate the price, threatening to KEEP your belongings until you pay the new, inflated price--sometimes even DOUBLE what they originally told you it would be. Beware of companies that won't take credit cards! That is real 'red flag'.
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October 2020 by Wyoming R.
We have completed one out of state move with Crown United and are delighted with the results! Jorge Castor is truly a top estimator, and does a very thorough job. He always goes above and beyond. Jorge had several excellent suggestions about packing -- since we packed our own belonging. He also left us with a very helpful packet complete with 'fragile' stickers. United provides an excellent video to inform the customer how to safely pack your items, and what supplies you will need. We had a somewhat complicated move, as well as having trouble being able to close escrow on our house, which meant we had to keep changing the date of our move [3 times!]. Jorge and Cathy Williams were both very patient, understanding and helpful to us in dealing with the stress and frustration of not being able to move out when originally planned. We are planning another out of state move soon, and had originally considered using a lesser known moving company that promised less expensive storage, and told it would be at our destination so were would have access to our belongings (while looking for a replacement residence), but we found out later that was not true [and they demanded a NON-refundable $2,000 deposit--after telling us that it would be refundable]. Don't get pressured into any non-refundable deposits!! We changed our minds when we saw their horrible yelp reviews!! Stay with the professionals, you will be glad that you did---and Crown United out of Sacramento, CA--- is one of the BEST in the country. We will post another review when we finish our second out of state move.
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August 2020 by Follow_ drew_
Warehouse guys are great. Warehouse is clean!
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March 2020 by Vicky Roda
Last week I moved from Sacramento California to New Braunfels Texas. I chose the Sacramento office of Crown United to handle my move. Jorge Castro acted as surveyor for my estimate. Jorge is an exceptionally courteous and pleasant man, in addition to being very knowledgeable and experienced in his line of work. He was a pleasure to deal with. He is an outstanding credit to Crown United. His assistant, Cathy Williams, was also exceptional in assisting me.The packing day went smoothly and quickly, with two great guys working to pack and load for me. I was very happy with the cost and service from Sacramento Crown United. I highly recommend this team.
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February 2020 by Vicky R.
Last week I moved from Sacramento CA to New Braunfels TX. I chose the Sacramento office of Crown United to handle my move. Jorge Castro acted as surveyor for my estimate. Jorge is an exceptionally courteous and pleasant man, in addition to being very knowledgeable and experienced in his line of work. He was a pleasure to deal with. He is an outstanding credit to Crown United. His assistant, Cathy Williams, was also exceptional in assisting me. The packing day went smoothly and quickly, with two great guys working to pack and load for me. I was very happy with the cost and service from the Sacramento Crown United office. I highly recommend this team.
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February 2020 by tdcrud413
Good movers.
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November 2019 by Elkie C.
Great customer service by Benavidez crew Theodore Burkett and Tennessee wheeler. Thanks for making it such a smooth move . They did an Amazing job packing my household goods and loading. I recommend them if you are moving.
