-
March 2024 by Brandi H.
Came here to get keys made, the staff that helped me was excellent and quick. Place is clean, large and has a lot to offer. def an old school hardware/general store feel
-
February 2024 by Rich R.
I go here mostly for the excellent hardware selection. On Saturday the 10th I was looking for small metric screws and Trey came up and asked if I needed some assistance! I was quite happy to have him assist but what I was looking for was not available. He said I could use a Phillips head and proceeded to get me the 12 screws, washers & nuts for me to handle my task. This is not the first time he has helped direct or find items for me. Here is a true employee that can handle customer service with a smile and knowledge of the hardware they carry. I will continue to shop and support this store for the products and staff. I can honestly say when here if i ask they can help or get someone that can assist me. But really Trey should be commended and recognized for his contribution to customer service at this Ace Hardware store.
-
January 2024 by Sandy C.
Great place for home needs and they also sell pies during the Christmas season. Easy to pick up items. Close to where I live so I don't have to go downtown or off Watt Ave.
-
December 2023 by Carla E.
I've always heard about the great customer service that this Ace Hardware provides. I have to share this was not my experience today. I went to buy a pizza oven. I spent over $400. The sales person on the floor was not very helpful when I asked her advice on which size to pick or any insight. She was very brief with me. Basically, she said "all depends on what you want". Wow, that was not helpful. There was a sign on top of the display pizza oven that indicates gift-wrapping for this item. When I asked if she can gift wrap she said "we can .... but I don't think I have enough wrapping paper"..so I gave up on that. When I went to the register I had pointed out online, it says you receive a free peel ($59 value) when you buy this oven. I saw this on their website. The cashier even thought it was free. He was seeing it on the monitor playing ads near his register. So a couple of cashiers tried to figure out what to do to ring it up. They looked at my phone, saw their website. They also wanted to make sure it was in fact free so I waited while they worked on this. I was happy to wait. They finally called a manager. She came over and listened to the cashier explain what was going on- she said "let me look on my computer" then walked away. A few minutes later the cashier got a call on his headset, saying go ahead and ring it up at no cost. I sure wish the manager would've acknowledged me, apologize for the delay. She should have explained what was going on. I would be open to any conversation. This whole thing made me feel like I was a pain in their ass and trying to steal from them! Again, I spent over $400. The young man at the register was nervous, kind. He had to stand there and wait with me! I've heard that great customer service is what they are known for, but I did not experience that today. Absolutely terrible experience for me.
-
November 2023 by T T.
They need to put a zero here, because 1star is to much. Most personal are friendly and helpful. But in every bunch you have a few rotten apples. I don't know if they treat everyone as a thief or do they just treat non-whites as thieves. I had $10 item they had walk to the cashier to pay. I asked them you think I'm going to steal this. It was a set of pillars secured on cardboard. It sure must be nice to have white previledge. I eventually went to a different Ace hardware were they treat you like a person not a thief and made the purchase.
-
October 2023 by Eddie L Lowery Jr
The employees are the best. Always helpful polite and courtesy. Stephanie helped me. She is always helpful and polite and professional and courtesy. And always a smile on her face. I would recommend that you use this store. For your home needs. Eddie.
-
September 2023 by Stephen Rhodes
Went to buy a 2-pack of Dirt Devil vacuum belts. Staff was friendly and helpful. Can't ask for much more than that.
-
September 2023 by Jonathan Bacciani
I gave this place a 3 on accident. It should have been a 4. If you need assistance, this is the place. From a flux capacitor to a snickers bar, they will have someone help you find it, lift it, walk it, pack it, and take it home. I want to give it 5 stars so badly but i can't. Prices are just to high. They have half price items that are just 1 dollar cheaper than online. It hurts to not give the final star. In fact if it were possible I'd make it 4.5 stars
-
September 2023 by Eric Rasmusson
I love Emigh. The exact opposite of the big box stores. Every 2 minutes an employee asks YOU if you need help. And they've never failed to stock what I need.
-
September 2023 by Victor S.
Great service. Bought wrong tools, easily was replaced with one I needed.. Friendly staff..
-
August 2023 by Jodi
This place is great!! I shop here when I want quality. There are many employees ready and willing to help you find what your looking for. From gardening, to nuts and bolts, to kid swimming pools. This is where I come to shop. I suggest this store for everyone. Prices are a little higher than average, yet you get what you pay for,
-
August 2023 by Jan Cohen
Only one gripe! Been awhile since I was last here. So, I didn't know they stopped giving out complementary popcorn. I may be cheap, but it was a friendly gesture on Emighs' part to say how much they appreciate their customers.
-
August 2023 by Robert Franko
Excellent actual hardware store. Great selection of nuts, bolts, clips washers and every sort of hardware. Patio, paint and plants, they have it all !
-
August 2023 by creepyglowbugg
The best place to find those weird hardware items that no one else tends to carry. Every employee that I saw asked if I needed any help finding what I was looking for. It happened about 5 times, which is 5 times more than finding help at similar stores. Fabulous selection of items. I tend to find way more things than I went there to find. And they have fresh popped popcorn!!
-
July 2023 by Viacheslav Elikov
Good store, a lot of options and reasonable prices.
