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March 2024 by N. D.
Only ONE employee working and trying to help 10 people in line rent a car. The wait has been absolutely ridiculous. Hire more staff & provide better customer service!!!
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February 2024 by LaShana
I have rented from the Broadway location several times and I always have a great experience. Kudos to the staff at the Broadway location!
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February 2024 by Elyssa Contreras
Awesome service. Thank you for making this process so easy!
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January 2024 by Nic H.
Great service and the staff is super nice. I had a car that smelt a little funky and they gave me a free upgrade. All of the staff is super nice and I feel like they actually care about my experience which is nice.
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January 2024 by Louie H.
Great customer service. Went on a busy day and boy were they moving everybody was helped in a timely manner with great customer service. What more can you ask for...
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December 2023 by Isaiah W.
been renting my car through this company for 2 and a half months they have been very helpful and i have never had issues thanks. -isaiah W
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November 2023 by G.W. McDaniel
Autumn the manager and her staff are awesome! She gave me her card with her number on it just in case I had any issues. That’s a first! Was given an amazing upgrade for being patient, they were really busy since it was a Monday morning. She went above and beyond. The return process was a breeze. Whole staff was awesome. Will definitely be using them again.
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November 2023 by Bridget Giblin
We had the smoothest rental experience here. We needed a last minute rental and the employees were kind and efficient. I believe we worked with the manager and Raphael and both of them were great. I will definitely use this location again.
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November 2023 by MariaLuci Nunes
It was a smooth transaction. Enterprise picked me up at the body shop and it was all coordinated with the shop. Service was friendly and fast. Car was clean, in good shape. No hassle at all.
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September 2023 by Ellen E.
Bizarrely they required me to wait 15-20 minutes because they needed to "sterilize" the car. I said I'm fine with not having the car sterilized because I had to go to work. "Everyone here has to go to work," she said. They would not let me waive the "car sterilization," which of course was for my benefit, I guess because rental cars are like hospital rooms?!?! And what was amusing was how snotty the front desk girl was about it. IT HAS TO BE STERILIZED. What is strange to me is when I had a reservation to pick up a car at this time it wasn't ready because it wasn't sterile. I think there's a great opportunity for leadership here to make it a little more efficient for the working folks who need to pick up a car on a Monday morning when their car is in the shop.
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August 2023 by Yasmin D.
last minute pick up and Michael was super super helpful. Thank you customer service was great.
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July 2023 by Staci S.
Prepaid for our car rental reservation over a month ago. Arrive today and told it would be at least 2 hours before my car was ready. Blamed it on customers not returning cars on time. Over 50 of us are waiting for cars. Ridiculous!! Another car rental company here told me they're like this every Wednesday and Thursday. Horrible!!! Won't use Thrifty ever again.
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July 2023 by Chris DePasquale
Hundred percent satisfied every time! These guys are incredibly professional. It boggles the mind how such young people with such talent and dedication to customer service can be found these days. If any exists they wind up at Enterprise.?
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July 2023 by Naomi L.
Having had a previous interaction with this location I was less than thrilled when following an accident my insurance company booked my rental through Enterprise on Broadway. 1. They set me up in an identical vehicle to my own vehicle which is ideal. 2. I spoke with Michael prior to arriving and made him aware of my multiple deadlines and asked him to have the car ready. 3. The gentleman who attended me and reviewed the vehicle was helpful and competent. I was very impressed. Great job. I was in and out with a high degree of efficiency. Thank-you.
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July 2023 by Bradley Atlee
Autumn the Assistant Manager was so helpful, and her staff were very polite and respectful....Definitely will use them again....
