Harbor Freight Tools is recognized as America's #1 Tool Store, boasting over 1,600 locations nationwide and serving more than 75 million customers. The store offers a wide range of tools, including automotive, air and power tools, welding supplies, storage solutions, and hand tools, all at unbeatable prices. Many shoppers appreciate the store's value, noting that some items are of comparable quality to competitors but at much lower prices. Customer service at Harbor Freight, particularly at the Auburn Blvd location, receives high praise. One customer highlighted the exceptional support from a sales supervisor named Colleen, who went above and beyond to assist with a missing handle for a tool chest. This positive experience led the customer to choose the Auburn store for future purchases, emphasizing that great employees can make a significant difference. While some products may not have the durability of higher-priced brands, customers still view Harbor Freight as the go-to place for affordable tools. The stores also offer unique items, including children's toys, which are not commonly found at competitor locations. Overall, Harbor Freight Tools is a favorite for price-conscious shoppers looking for good deals and quality service.
Love shopping here, always what I need in a pinch. Great prices and a clean and well stocked store, the upper management should be proud of this one.
June 2025
I went with my son so he can get a workbench. We received excellent service from beginning to end. I know I asked a lot of questions and one of the workers had no problem answering every question.
June 2024
They were very nice and helped me find the items I needed.
