Harbor Freight Tools is recognized as America's #1 Tool Store, boasting over 1,600 locations nationwide and serving more than 75 million customers. The store offers a wide range of tools, including automotive, air and power tools, welding supplies, storage solutions, and hand tools, all at unbeatable prices. Many shoppers appreciate the store's value, noting that some items are of comparable quality to competitors but at much lower prices. Customer service at Harbor Freight, particularly at the Auburn Blvd location, receives high praise. One customer highlighted the exceptional support from a sales supervisor named Colleen, who went above and beyond to assist with a missing handle for a tool chest. This positive experience led the customer to choose the Auburn store for future purchases, emphasizing that great employees can make a significant difference. While some products may not have the durability of higher-priced brands, customers still view Harbor Freight as the go-to place for affordable tools. The stores also offer unique items, including children's toys, which are not commonly found at competitor locations. Overall, Harbor Freight Tools is a favorite for price-conscious shoppers looking for good deals and quality service.
HF is cleaning up it's act. Store is organized and the staff is friendly
June 2026
Had all the stuff I needed and even some I didn't. I will be back next week for a trailer hitch. Good selection, nice staff and a clean store.
June 2026
Was very helpful, staff directs you where things are, accepts returns, very good prices—most things are a fraction of the cost you pay at like Home Depot.
