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August 2023 by Jasmine Sanchez
went in today (@ 12 pm) to do a return and was assisted by a young woman with curly hair. she was incredibly unprofessional and was litterally on her phone throughout the entirety of the transaction. i was beyond astonished that she was quite litterally clicking and scrolling away while she was helping me (so much so that i turned to the girl on the other register who was also looking at her in a concerned manner). she proceeded to put her fingers in her mouth (one hand in her mouth and one typing away at the phone. i was BEYOND a revolted at just how disgusting that is and proceeded to take my reciepts back with caution. awful customer service and even worse sanitary issues
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April 2023 by Jessy L.
worst store ever. they put a full price item on the sales rack. the sale is buy one get two free. for that one thing i liekd, i wasted thirty minutes looking for two other things. just for them to tell me that it was not on sale. i pointed out that it came from their own sale rack. however, the store manager blamed it on their customers for putting it wrong. what the heck!!! he also said that sales items' price all ends with 0.99 and that i should know it, like its a universal thing? what the fuck!!! after stating that its ridiculous, and i didint even asked them to adjust the price. the dickhead store manager just said so do you want the item or not? thats not customer service bruh! dont shop there unless you want to be sooooo maddddd, disappointedddd, and genuinely sad about humanity. negative five stars no shit
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October 2022 by N
Bad customer service except for one manager. There were three people working this afternoon. This taller white male with long light brown hair and a light skin (I assume white too) female with super curly hair. Both just stared at me and ignored me as if I wasn’t in the store. No smiles, greetings, or offer to help. I stood at the register for super long while they made eye contact with me but would ignore me and say nothing. How about a “sorry someone will be with you shortly?” A manager then came to help me (African American male, probably mid 20s). The manager was really nice. If you hate your job so much, please quit because you’re giving customers a bad shopping experience.
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October 2022 by Joojoo B
Went here for a return a few days ago with HORRIBLE customer service. The lady had a sunflower tattoo on her arm but I didn’t catch her name. I didn’t have the original receipt with me but I had the email along with the order number and she told me she couldn’t do my return for me unless I logged into the app? She had my phone number, email address AND the confirmation email with the order number and still couldn’t process my return. She seemed extremely inconvenienced and had a horrible attitude the entire time and I was being extremely nice to her considering how she was treating me. As I was leaving and about to pick up the pants I was trying to return I accidentally went for the other pair of pants that was just laying on the counter and she gave me the nastiest look and said uhm those aren’t your pants. I apologized, grabbed my pants and told her to have a good day and she could hardly even say it back.. I’ve always been so kind to retail workers as I’m a retail worker myself so this really threw me off : On a lighter note, I went in today and another lady helped me with no issues whatsoever, she even let me do a return for an item I didn’t have the receipt for because it was under the orders placed when she looked up my phone number. If i asked the previous employee she definitely would not have helped me with that one. The employee that helped me today is the only reason I’m giving this place a 3 star!
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August 2022 by Nini
Bad customer service except for one manager. There were three people working this afternoon. This taller white male with long light brown hair and a light skin (I assume white too) female with super curly hair. Both just stared at me and ignored me as if I wasn’t in the store. No smiles, greetings, or offer to help. I stood at the register for super long while they made eye contact with me but would ignore me and say nothing. How about a “sorry someone will be with you shortly?” A manager then came to help me (African American male, probably mid 20s). The manager was really nice. If you hate your job so much, please quit because you’re giving customers a bad shopping experience.
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August 2022 by Scott
Average Pac Sun on. Nothing special. Small selection of shoes. What I liked, the staff were not pesky.
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August 2022 by Scott H.
Average Pac Sun on. Nothing special. Small selection of shoes. What I liked, the staff were not pesky.
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July 2022 by jeremy fortik
Was they're today nice shirt store I saw a couple shirts I want just hope they're still there in a couple days I'll be going back..
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May 2022 by Marley B.
Dirty store, walked in nobody said hi or even acknowledged me. Couldn't even find an employee! I coulda just grabbed the shirt I wanted and walked out honestly... I couldn't tell who worked there other than the people standing around on their phones at the cash register. That girl who's supposed to be the " main manager" or whatever was rude and bitchy, almost condescending. I understand people have bad days but come on. My daughter was with me and kept tugging my leg like "get me out of here! Schetchy and ghetto customers walking around cussing and being loud made people uncomfortable. This place needs to get a hold on their staff and environment. I may try again, but looking like I will not coming back. Especially with my daughter
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March 2022 by Linda A.
I will never shop at this store again. By far the worst customer service. While I was checking out the cashier was texting while ringing me out several times during the less than 5 minute transaction. Obviously a personal text because she was smiling after reading her texts. I was the only customer so she could have at least waited until after she rang me up. It wasn't until after I said it was rude that she put her phone in her back pocket. After I finished my transaction and left I considered just taking the sweatshirt back and going to another store that provides better service. I will not shop here again and tell everyone else not to either. They don't deserve the business.
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December 2021 by Syl Suputra
Clothes are cute but the staff members and service attitude are horrible!! So mean, no helping, no asking, and not even care about their customers, which is really bad.
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December 2021 by Akame G.
Worst experience I've had at a Pacsun before. The staff is rude and doesn't know how to do their job correctly. I purchased some outfits and got back to my place and noticed they left all of the ink scanners on my clothing...which then waisted an hour of my day to get back in and get them removed. The staff didn't care at all, wouldn't give me anything for compensation. Never spending money at this location again
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September 2021 by CSR
went here pretty often 3-4 years ago and worked here at one point and i went in today and grabbed 3 things off the buy one get two rack. most expensive item was 55 so simple enough around 60ish after tax for everything. my total was 83 and the employees could not for the life of them explain it to me i assume the sale ended or the wrong items got put on the rack but they kept saying that wasn’t it and it was the algorithm which made no sense. left without anything because all of it wasn’t worth that much to me even after washing my time trying stuff on
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June 2021 by Mr Yes Now
Walked in to the store(No greeting) looked at clothes for ten minutes and not one word was said to me. I was the one who said Hi and bye to the three workers that was there lol they probably thought I was going to steal something idk? ??? go to Zumiez or Goodstock boutique where they will take care of you !!
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April 2021 by Jay W.
Blonde, curly hair employee blatantly not wearing a mask in mall or in store. Her lack of care is extremely disturbing and pretty disgusting considering our current situation.