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March 2024 by Ayren D.
went to return 5 items under $20 because i was one day over the 30 days they couldn't the two employees were rude as shit if i could give one star i would. not coming back to this shitty location.
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February 2024 by Bonnie G.
Got some foil balloons from here and was happy with how beautiful they turned out. The girl working in the balloon area who blew them up for me was super helpful, friendly and knowledgeable. Even for a busy Saturday morning, she was quick to get everyone's balloons ready. She deserves a raise. The lady who rung me up, however, initially rang everything up, then told me if I got a few more balloons I'd save money, so I left the line to get the balloons, and when she rang them up again it costed more. She wasn't sure why it didn't turn out how she expected so we agreed to return back to the original number of balloons. I appreciated her attempt to be helpful and save me money, but this wasted some extra time as I was in a hurry to be somewhere and was late.
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November 2023 by April Hernandez
Asked for balloon ribbon and was told to check the back wall. After wandering the whole store I found them at the end of an aisle nowhere near the back wall. Terrible service.
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November 2023 by Tay Wilson
I was so disappointed at the selection of Halloween costumes this year compared to the previous years. The store did just recently move from across the street next to Chuck E cheese to the parking lot of the Arden Mall. It is much smaller now and maybe that's why they didn't have as many to choose from.
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November 2023 by Jennifer Marquez
Wow I’m seriously appalled of the lack of customer service I’ve received Wednesday morning 10 am, their set up and where to pay is a little confusing and the black girl was really rude even when you ask them a simple question she will answer you with sarcasm and attitude.
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November 2023 by Cooper J.
As someone who often parties, this was the PERFECT place to get supplies to celebrate my rager for my coworker who just got a vasectomy. Safe to say, they had balloons in all shapes and sizes...;) The girl at the front counter had the biggest smile on her face and I could tell she had passion for her work. It smelled like a tree air freshener in there and I couldn't get enough of it. The aisles were so clean I could see my balding head glistening in the reflection. Overall, I enjoyed my time and I will be back for their spectacularly designed hot dog costume.
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October 2023 by Nyla Monique
Customer service on the phone was sarcastic and rude. Spoke to a women today around 11:50, she was ver dismissive.
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October 2023 by T Cov
I have to give one star for the experience. On the evening of 9/26 I went to this location to pick-up an online balloon order for my daughter’s birthday. I parked in the closest curbside pick-up spot, and called the store to let them know I had arrived. The girl who picked up told me, with attitude, I had to come in, that the store was really busy. There were two girls I saw working, through the window, and the store had maybe 1-2 customers. There was no reason why one of them could not have brought the balloons out, especially after sharing that I had 3 sleeping babies/toddler in the car. Not sure I’ll be back.
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October 2023 by Admin Lush Balloons
The staff here needs better training on professionalism and appropriate conversations to be had with OTHER customers talking about customers. An employee of ours was standing in line waiting to check out with something we needed in a pinch and the cashier was talking bad about our company van with another customer making comments about slashing our tires and that we are trying to "out-do" Party City. We are not on the same level as Party City, nor try to be but the point of this is why would you EVER state to another customer that you are going to slash another customer's tires just because they also offer balloons!? SO uncalled for and extremely unprofessional. My employee did speak out about this and the cashier had no idea we were standing right there hearing her conversation and cashier tried to laugh it off and joke about how she was kidding. That's not something to "kid" about. Truly so unprofessional, please give your staff better training.
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October 2023 by K Nelson
Party City delivers balloon bouquets! They had a large selection of birthday supplies. However we were looking for baby shower decor. The selection of baby shower decor was limited to one style for it's a boy. They also had a lot of Halloween items.
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September 2023 by Rachael H.
I would give 0 stars if I could. Standing in line for balloons & get to the register at 7:31 she says "oh we don't do balloons after 7:30" very rude attitude & unwilling to even try. They are open till 8 & have nothing stated about only doing balloons till 7:30. WORST CUSTOMER SERVICE
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August 2023 by Randy R
I was able to locate what I came for -- however -- even with five (5) staff members, four (4) were making balloons and attending to orders, one (1) was pulling orders for curbside delivery -- I ended up waiting in "regular" line for nearly ten (10) mins. Priority is clearly given to balloon orders and not "regular" customers.
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August 2023 by Bill Sherbert
Staff is more interested in talking to each other than helping customers. When I finally got their attention they couldn't direct me to the merchandise.
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July 2023 by Isabel Martin
I have been on hold on the phone for over 45' just to change from delivery to pick up. So far three people answer and all of them put me on hold. Terrible experience. Last time I am buying from this store
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July 2023 by Sarah Taylor
Hours posted say open until 8pm. Drove all the way out here to find the employee closing up at 7.25 pm saying they were short staffed. The store wasn’t busy and there was no reason to close early - I needed a few last minute supplies for my sons birthday tomorrow and she refused to let me in to get what I needed. Incredibly frustrated.
