Tesla is a renowned car brand that offers a mixed buying experience. While some sales associates provide exceptional service with their expertise and professionalism, others fall short in addressing customer inquiries and concerns after the sale. The test drive process is smooth, but the dealership's location in a high-traffic area can limit the opportunity to fully experience the vehicle's performance. Overall, the Tesla buying experience varies, with some customers leaving satisfied, while others feel let down by the lack of post-sale support. The Tesla Service Center, on the other hand, has received positive reviews from customers. The service is prompt and courteous, both in the sales and repair departments. Customers appreciate the professionalism and courtesy of the staff, even though the service may be a bit slow at times. The service center also goes above and beyond to accommodate customers, as evidenced by the loaner vehicle provided to one customer during a major battery replacement. The staff's communication and transparency throughout the process have been praised by customers, who have been able to drive away their vehicles in a timely manner after necessary repairs.
Went in and got helped right away by Jay and he gave us extraordinary service. Came out an hour later with a new car as well!!! Thanks Jay your the best man!!!!
May 2025
The service center is always accommodating and nice! I always have such good interactions with anyone I meet here for any reason I am here... from acquiring about a new car to the care of my current car! Amazing service!
October 2024
I picked up a Model 3 Performance yesterday thanks to Jay! Kudos to the Tesla team... by far the easiest vehicle transaction we have ever experienced!
