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February 2024 by Michael W.
The Tilly’s in Arden Fair Mall is pretty big and well decorated. The store looks decent, and the clothes, shoes, and other items are focused on the younger shoppers. Most of the items inside the store are looking good and price reasonable. The salespersons were pleasant and greeted me when I talked into the store.
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September 2023 by Hope R.
I am not one to complain or even write a bad review. I don't have the time of day to be that upset. But this last visit was beyond frustrating. I wasn't going to say anything but looking at previous reviews here, these staff members need to be fired or demoted. I walked in Saturday morning to look for a boot, I did find a pair and was helped out by a lovely girl. However, I ended up finding a different pair elsewhere and decided to return the ones I had purchased TWO days later. Tell me why I get to the store, and off the bat TONY who is the "manager" which is a wild concept in itself that she moved up that high in position, based off her lack of customer service - was immediately rude and stated she was not going to accept the shoes back due to them looking worn. They are little white boots. I'm so sorry that I tried them on a few times with different outfits and decided they did not work for me????I think regardless if you feel someone else might want a discount on them later, do the service, especially if you're a manager to help the customer. Especially if your store has nothing but bad reviews. Probably says something.
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August 2023 by Max A
The shoes they sell there are all flawed in some way, ripped stitching, soles that aren’t glued properly, etc. BUY YOUR SHOES FROM THE BRAND. At least Nike has warranties for shoes that don’t last. Tilly’s is a scam. Terrible customer service. Never buying from there again.
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August 2023 by Juan J
Great selection and decent prices
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February 2023 by Jessica G.
I am not one to complain or make bad reviews, but the customer service could have been a whole lot better. If I come again, I hope for a better experience.
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December 2022 by CelMate
It's ok. I'm not a trendy guy. But for those who are, you'll probably love it
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December 2022 by Katelyne Bergreen
First time at this location, only ordering online now. They left the security tag on my pants after purchasing and I had to come back the next day. Warning, apparently it’s only one discount for your purchase. I was getting a BOGO 1/2 off, jacket was 50% off already online, but I didn’t get the discount in person because of the bogo (even though the savings on the jacket would save me more) Manager’s communication with customers is terrible.
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November 2022 by Andres Q.
I meant to purchase some Oakley Holbrook's after I tried them on. A few days later I noticed they had sold me the The Oakley Holbrook XL when I called to see if they could exchange they said all sales are final on sunglasses even though it was their mistake. I have the receipt and all the original tags in box that the glasses came in. They couldn't even do something simple as a swap now I'm stuck with sunglasses that cost me $150 that are too big for my head. I wouldn't shop here unless you're trying to have a bad experience.
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September 2022 by Mauricio Garcia
They stole $221 from me .Will never shop here ever again.
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March 2022 by American
They stole $221 from me .Will never shop here ever again.
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December 2021 by Antonio Ray Harvey
If you're a productive, Black male citizen, looking for gift ? ideas ? or purchases, spend your money elsewhere. Tilly's is the essential RACIAL PROFILING store at Arden FAIR MALL IN SACRAMENTO. I was warned about the attitude, checked it out in curiosity, and it proved to be ? true..BLACK FOLKS ... STAY OUT OF THIS STORE!
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December 2021 by Lana F.
I have never experienced the worse customer service ever until I came to a tillys at Arden. I purchased a jacket for my daughter, she tried it on and it was too small for her. Two days later I came back to exchange it for a bigger size. The person at the counter inspected the jacket like it was counterfeit money. Finally said he needs a manager to approve the return. A lady shows up, looks at the jacket and says it's been worn we can't return that" what !? Worn? It was tried on and placed back in the bag, has ALL the tags,even had their tissue wrapped around the hood of the strings still. I ask her to point out how it's possibly worn and she points at a piece of hair that was on it. Now I'm stuck with a $70 jacket because the lady felt like it was worn without any real proof. Beware, it seems like all purchases are final because they WILL find a reason why the item cannot be returned. I will never shop there again. This store won't last long with those kind of employees
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October 2021 by Andie K
I had one of the employees helped me get the sweater off the shelf, I told the employee that this was for my boyfriend mind you I am a 30 year old female... the employee pushed me too large boys meaning youth sweatshirts off of the wall where I could not reach not thinking much of it because I know that my boyfriend where is a large and men's I go by the sweatshirts and go home I give it to him for his birthday to find out that they're way too small confused of what's going on a head back to buy a bigger size I have the receipt and only had the sweaters in my position for less than 24 hours.. they told me due to there being a few pieces of cat hair on the sweaters that they were not going exchange them for a bigger size them due to their condition I am so frustrated beyond belief this is $120 and sweaters that are made for little boys I'm not sure what that employee was thinking selling me a youth sweatshirt for a grown man and mention the lady who checked me out at the register with extremely rude it made me feel very uncomfortable. I will never shop at the tillys in Arden ever again.. I highly recommend that you don't either!
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October 2021 by Mindy S.
Read the other reviews. This place is TERRIBLE. I'm giving one star for the guy at the register, he was cool, but really because you cannot leave zero stars. First time ive been yelled at from across the store by a sales associate- i used the hook on the wall right next to the flannel shirt i was attempting to get and this girl shouted at me and my son that "YOU ARE NOT ALLOWED TO GET ANYTHING DOWN!" "I WILL GET IT DOWN FOR YOU!!" She was something else. About two min later she yelled at another customer "ONLY ONE PERSON IN THE DRESSING ROOM AT A TIME!" Then looked at her her coworker and said "I dont even play!" Rude as hell and way out of line.
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September 2021 by Lillian sequeira
This was my favorite store and everyone that was there was nice except this one black girl. I don’t know if she was in a rush but she was rude, this girl dose not deserve to work there and I was with my kids and It was sad to see them experience this.