U-Haul at 65th St. provides a smooth and efficient rental experience, with helpful and well-trained staff who thoroughly explain every step of the process. Customers appreciate the streamlined check-in and check-out, often using technology to save time, which is especially beneficial during busy moving days. The trucks are clean and reliable, meeting customers' needs effectively. While the booking process, including virtual check-in, is generally easy, some customers have experienced issues with communication and wait times, such as delays in callbacks or line wait times when switching from in-person to virtual check-out. Pricing and fees have been a concern for some, with complaints about misleading advertising and additional charges that do not match the initial quote. Overall, U-Haul at 65th St. is known for good service, but there are occasional frustrations related to communication and pricing transparency.
Both ladies who assisted us were incredibly helpful! We were not having the greatest day and they truly made it better!
September 2025
I needed a one-day van to move some furniture. Service was great and the equipment was modern and dependable. The location is small, but the personnel are knowledgeable and efficient.
September 2025
Great customer service. Extremely welcoming and friendly demeanor. They where cracking funny jokes and made the experience 100x betters💣
