U-Haul of Downtown Sacramento provides a range of moving solutions including truck rentals, trailers, cargo vans, and moving boxes. Customers report a consistently positive experience, describing the process from booking to drop-off as easy, quick, and smooth. The staff is repeatedly noted as being friendly, professional, helpful, patient, and excellent, contributing to a stress-free and flawless move. Many mention specific aspects of the service, such as clear pricing, great accountability, and seamless transitions between the location and the call center. The vehicles are commended for being clean, well-maintained, and first class. The location also receives praise for its incredible customer service, with staff going above and beyond to assist customers. The overall check-in and return process is highlighted as being very fast and easy. Customers express strong satisfaction, stating they are very pleased, grateful, and will certainly use this location again, with some calling it the top choice for Sacramento.
I’m terrible with names but there were two employees there at the broadway location when I was renting, a guy and a girl. They were extremely helpful and were with me through the entire process. Walked me through some minor technical difficulties but we got it done!
August 2026
Marlis is a fantastic manager and is always helpful. Moreover, her employee, Larry, coached me into renting a truck instead of a trailer and he was absolutely correct! Thank you so much, Larry, and thank you so much, Marlis! -Rich C.
July 2026
Staff at pickup and drop off were very helpful and had excellent customer service.
