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January 2024 by Ray Newman
All bad
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January 2024 by T A
Nice store and nice staff. We wish you have offered a better price for our internet otherwise we would have stayed with you!
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December 2023 by Randel L. Smith
Always good service and deals with rude customers outstanding
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December 2023 by Mark Patterson
WAYYY TOO EXPENSIVE. Almost 13 years with them. I ditched them and I'm doing streaming with another company at a fraction of the cost. I liked their service, few outages but so, so overpriced when it's available other places for less.
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November 2023 by shubham sharma
Worst experience in this store, I’m a loyal customer to Xfinity for last 4 years.. I went to store to get mobile connection and port my existing number. Representative attended me is not aware of any process and deals which they have. He told me can’t do a normal prepaid plan port to get he deal but I confronted that’s it not correct and I can get that, every questions he need to verify the information with someone. At last when I told them that I’m eligible for a particular reward benefit from Xfinity they told no it’s not applicable and trying to sell me the offer with the least benefit, I was very sure that i’m eligible they asked me to trade in a phone for that offer and I told that the offer doesn’t need to trade in the phone but again trying to manipulate me. After lots of discussion they agreed that yes I’ve that deal and I can opt it.. wasted 1 hour just because people here is not well trained and don’t have enough knowledge required for the job. They really struggle to find a basic thing on their software. Such a waste of time visiting this store.
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November 2023 by Michael Kinzel
The employee there was very nice and checked my new address to ensure that I could get Internet. After three hours on the phone with a Xfinity, they determined they would have to get someone out to install it. And it would cost me money. Go with AT&T. Don’t waste your time.
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November 2023 by Robin W
Horrible customer service by phone. When you telephone Xfinity, make sure you get a ticket number. I've made several telephone calls, been transferred several times. Each person takes your name and verifying information. They promise to help in 48 hours. Nothing done. No record at Xfinity of multiple calls. Store says to call. When calling I don't get promised emails. I've called and visited stores numerous times. Staff is nice, but after no help and 18 days later of phone not working, I'm angry.
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November 2023 by Lisa Rodriguez
Working in a hospital for 30 years. Customer service is everything to me....The store(3890 Truxel rd ,Sacramento ,Ca..95834... has the best customer service.. that I have been to. Every time I walk in, the employees are so kind and nice and very knowledgeable. Thank you very much for great customer service.
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November 2023 by A Lias “Liala” Blu
Going into the Xfinity office your customer service is spot on. The only thing I have to say negative about this place is.I hate the bot.It will run you in circles before it will ever give up a living breathing being, and as far as a mistake on your bill you might as well be talking to the bot because the people there will run you in circles they will tell you what your bill is repeateeedddddlllyyy...Trust me Xfinity has great customer service but you never want a mistake on your bill.. Months later you'll still be arguing with them about the same thing and they'll still be repeating you what your bill is and you already know what that is so pull your hair out and scream
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November 2023 by Admin fireline
I hate the company but these guys at the store killed it! I had the fastest and best customer service I have had in a while.
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October 2023 by brian m.
Their in store experience is as inconsistent as their internet service. We tried the service for 5 months and had to cancel. One time they lost the router we returned and tried to charge me for it. Although their 800 number service reps waived that fee, it's yet another reason to not use xfinity.
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September 2023 by Mary Randolph
Get a chance, go and see Anthony. You'll be treated like royalty, fast friendly, and caring individual. Thank you for everything. Kudos Anthony!
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September 2023 by Dilip S
I had the misfortune of getting cable internet service from Comcast/Xfinity for over 2 years in the Natomas area of Sacramento. They had horrible technical support and billing systems. The issues and the saga I went through are:1. Repeated reduction in speeds 15-30Mb/s downstream (from their promise of 500Mb/s), 1-2Mb/s upstream (from their promise of 10Mb/s) and increased latency of 30ms or higher (from their promise of 10ms or less) at peak work hours and evenings causing video calls to drop, video games to stall and streaming content to freeze.2. The technician who came to my home to fix the service could only fix the section of the line between the street to my modem, but not fix the equipment at their end. Also the technician showed up at non-peak hours and showed me that the line and quality of service is at the level I paid for, but the service quality dropped back to unacceptable levels at peak hours.3. After this visit, I made multiple calls to their phone technical support, which just keeps making me reboot my modem and router, but do NOT fix the bandwidth or capacity at their end. Comcast continues to use outdated equipment. I also investigated more and found that at the DOCSIS standards work by sharing the available downstream bandwidth. Comcast tends to sign up more and more users in the neighborhood without upgrading the equipment at their end.4. Their billing department keeps making us sign up for one-sided contracts and offer NO guarantees for service. This is unethical.5. Around a year ago, their billing system used my credit card number for another customer's account, but could NOT remove my credit card from the other customer's account or refund me for several months of incorrect charges. The recourse to this issue resulted in my canceling my credit card so that the incorrect charge would not recur.6. Also they billed me for technician visits when I canceled my service, although the problem not NOT get resolved. This is also unethical.Despite my several calls to their technical customer service, they could resolve issues. After having lived through the incompetence and unethical business practices of Comcast/Xfinity, I would highly recommend that you look for alternate internet service providers. My recommendation is to avoid Comcast/Xfinity like plague, and go with alternate providers if its possible in your neighborhood.I took the step to switch over to Fidium fiber (from Consolidated Communications Inc.) which for now has reliable service and get 1Gb/s (1000Mb/s) for both upstream and downstream data, with 5ms latency or less. I could not be happier with my internet service after the switch!!
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September 2023 by Justin Bates
Dont use comcast unless you have absolutely no choice, and probably dont use then. Everyday my internet quits and no one will help. Tech says nothing is wrong. You cant call in because comcast has a horrible robot system that prevents you from talking to a live person. Once you fight the robot for a hour comcast will tell you you need to rent a new modem from them. Guess what, i bought a new modem for $250 because they said my old was bad. New modem did not fix the problem and im out $250 and stuck with the same issues.
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September 2023 by Kianti Chardonnae
I paid my bill at the machine. Quick and easy, nice staff, nice area but the parking lot is always full!
