The Best Western Salinas Monterey Hotel offers a mixed experience for guests. The facilities are generally very clean, but the hotel has an unpleasant odor throughout, likely due to the nearby activities. The breakfast provided is inconsistent, with undercooked sausage being a common complaint. However, the staff is praised for their friendliness and helpfulness, with the front desk and dining area team members receiving particular commendation. While the rooms are not exceptional, they are clean and functional, though some guests have noted issues with the bed and window screens. Overall, the hotel provides a decent stay, with the exceptional customer service from the staff being a highlight for many visitors.
Rooms not bad, just bed really hard, fridge ok but could use a freezer section. Front desk not bad. Pool out of order per city.
January 2024
Older hotel. Needs some detailing, What it lacks due to age it makes up for in service. We were warmly welcomed and the staff met our every need with a professional attitude not seen in some hotels in this chain. Will definitely be staying here on our next trip.
October 2023
I’m still here, but I’m rating this BW a 5/5 because the manager and the front desk staff were exceptionally kind and provided great customer service. :) And no, they didn’t ask me to write a review. Thank you!
