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June 2024 by Maria Robles
There are quite a few places that I have not set foot in that coffee place nor do I like. Neither does that phone store
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June 2024 by KDG
Can I just start by saying how incredibly helpful Ignacio was? Originally, we had stopped by the Verizon store in Prunedale and the rep only seemed interested in pawning us off. We had two issues. 1. I had been sold a screen protector that was $60 the day before ata different location when I bought a new phone and didn’t realize the price, so I needed a refund. He said I couldn’t do it at that location, but that Salinas’ could help. 2. My mother in law’s phone stopped working. We thought it might have been an issue with the SIM card, as we had issues like that before with a different phone. He didn’t think that was the issue, but was ‘kind’ enough to let us use his tool to swap SIM cards between our two phones to check. Needless to say, it didn’t work.
We ended up going to the Salina’s store and Ignacio helped us with the refund right away. We inquired about our second problem and he took the time to get a new SIM card and check himself. Same results. He then checked all yards in options for us, including any and all upgrades and offers. We didn’t walk in expecting to buy my mother in law a phone. Especially since I just bought myself a new one the day before. But Ignacio’s professionalism and genuine care for our satisfaction led us to make that decision. I’m a twenty year, loyal Verizon customer and this is the reason why. Employees like Ignacio. I won’t name the employee from the Prunedale location. Perhaps he was correct in that he couldn’t do our refund at that store. But between the two employees, Ignacio shined.
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May 2024 by jody esmay
Is great customer service
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March 2024 by Jim Arensdorf
I went in to upgrade a phone and had battery damage that I was unaware of until I took my phone out of the case. The salesman noticed it , advised me and still sold me the new phone with an upgrade. When I returned the old phone a week later after transferring the data they refused my trade in and the salesman lied about never noticing the damage. Rude employees …avoid at all costs
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February 2024 by Steven Delenikos
Very helpful staff.
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January 2024 by Jeanne P.
Not a friendly environment. Numerous employees but it seems they are there for looks not customers. Some of us are not technically clever but know what we want in a phone and not always the newest fancier iPhones. They have limited display and stock and could not even get the phone I wanted by ordering it, even though it was on display. They seemed disinterested. Went to Xfinity and was amazed at the friendly greeting and service. Numerous phones and accessories. They had the phone I wanted but had to order the color. Amazing service. No one is just walking around. They are focused on helping.
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January 2024 by Dayanna Garcia
The so called manager named "Alex" is very unprofessional and rude has the worst attitude for no reason. I've came in 2 times this past week to get something fixed that cooperate can't seem to fix. I had a couple questions and she just couldn't seem to answer them without having an attitude. This is a customer service job if you don't like speaking to people then this is not the industry for you.
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November 2023 by Will Bao
Why doesn’t the phone number connect directly to the store? If I wanted to chat with someone from corporate I’d call a corporate line.Verizon fix this.
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October 2023 by Warren M.
Our agent, Diego C, was excellent. His demeanor was calm and patient even though our issue became complicated. He did everything possible to assist us in setting up our new phone despite one roadblock after another from a competing provider. Diego is an exemplary employee.
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July 2023 by Jesús Hernandez
Terrible service
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July 2023 by Linda Riley
Great customer service
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April 2023 by Daisy Dominguez
Went in to get a replacement. Long story short, we met Rene here at north main! And let me tell you, best day ever. He took great care of us, and had the greatest attitude. Want to take the time to say thank you Rene for your hard work. You are appreciated.
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March 2023 by Lanie Rose
Why would you have a storefront if you can’t help the people that come in the store? They made me wait 25 minutes just so they could give me a paper with a phone number. If I wanted to call or go online I would have done that. Literally the only benefit of having Verizon is for support and customer service. If I wanted to do everything online or on the phone I would go with a different provider. Which will be doing now. Verizon is terrible now!
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February 2023 by Dagoberto Lara
Angel has a very poor customer service so he either needs full coaching on that or needs to get fired for not being helpful, and I’ve always had issues with Verizon, so me and my partner are leaving Verizon for that specific reason and we’re moving to Att&T
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January 2023 by jose z.
VAngel needs to be kicked out of that store he has a very bad customer service and it looks like he doesn't wanna work so he better not work there anymore
