Verizon Authorized Retailer Victra in San Bernardino, CA strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have reported positive experiences at this Verizon location. The associates are described as helpful, friendly, and welcoming, going above and beyond to assist customers with their needs. They take the time to understand the issues and provide valuable advice to ensure customers are completely satisfied. One customer had a positive experience with an associate named Mike, who was able to diagnose and resolve the problems the customer was facing with their previous carrier. Mike's expertise, patience, and dedication to customer service were highly praised. Another customer, Genesis, was also commended for her helpful and patient assistance in resolving an issue with a phone transfer. Customers appreciate the store's efforts to provide excellent customer service. The only potential drawback mentioned is the parking and entrance space, which can be challenging due to the high traffic on the main street. Overall, Victra Verizon Authorized Retailer in San Bernardino, CA is a highly recommended destination for wireless services and devices, with a focus on delivering a trustworthy and enjoyable customer experience.
Brooklyn was a saving grace! After two days trying to get my new phone activated over the phone I finally went in to the store and she made the process so easy. She went above and beyond when I was ready to leave Verizon altogether.
February 2026
Aliza and Brooklyn were amazing and incredibly helpful.
February 2026
Aliza provided excellent service with professional knowledge and a very friendly demeanor.
