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“Javier has an Excelente customer service 10/10 I would definitely recommend coming in with him he helps you through every step of the way. He truly cares about customer satisfaction.”
“I went to this store , I have an issue with some with my line and i talk to Bryan and he did superb Job for me … he sort out all the thing for me … I’m very thankfull to him ??”
“Today I had a very smooth experience here at AT&T in San Bernardino. To start with, there wasn’t a line so I was helped right away. The sales rep who took care of me today was, Nallely G. She was extremely transparent with all the information I received regarding a new line and other services ATT offers. With her help I was able to secure a new line at a very very reasonably low price. 10/10 experience. Definitely would recommend.”
“I came here to fix up my plan the guy is very honest and help full without asking questions he said nothing to worry I will help you after that he fix the plan thanks must recommend the store to visit”
“We had a great experience at the T-Mobile store thanks to Jio. He was very helpful, patient, and professional, and made everything easy for us. Excellent customer service!”
“I went to this phone store to upgrade my device, and it turned out to be a great experience. I found out that my account was eligible to migrate to T-Mobile and received a $2000 credit, which allowed me to upgrade my phone for free and only pay the taxes. Everything was explained clearly, and the whole process was smooth and easy. Highly recommend this store if you’re looking for an upgrade!”
“I came in 5min before closing. Omar helped me fix my issue efficiently & helped my get a new Sim card since my current one stopped working. Professional good service. Thank you!”
“I seriously can’t say enough good things about my experience with Brooklyn. She went above and beyond in every way. Not only was she incredibly kind and patient, but she was also super knowledgeable and made everything feel so much less stressful.
I had a major issue getting verified for services and she stuck with me over multiple days and never once made me feel like a burden. She was so understanding, she took the time to explain things through out the process, and made sure I felt taken care of the entire time.
You can tell she genuinely cares. Brooklyn is truly exceptional at what she does, and I’m so grateful she was there when I went in. If I could give more than 5 stars, I would. She’s amazing.”
“Erica helped me switch my service to Cricket and I'm very pleased. My internet is working everywhere I go. I'm I'm happy I switched. Thank you Erica for your kindness.”
“Angelica was so helpful, caring and kind! We walked out with two iPhone 17s for an amazing price/deal. She made the experience overall absolutely wonderful. Me and my boyfriend walked out so happy with our new phones! 10/10. Ask for Angelica.
T-mobile .. Give that woman a raise!”
“Got my phone repaired here a couple of weeks ago. It was a wait to get my screen repaired, but it was worth it! Phone looked brand new!!! shout out to the team for the amazing customer service as well!”
“Hey, I'm a very committed and very appreciative long time Verizon customer! I have been dealing with this specific location for a long time now and have ALWAYS been taken care of and extremely satisfied! Definitely my self and my family's go to Verizon store, no doubt. Real quick I very recently visited the store to replace my Galaxy S23 ultra due to a broken screen. The great Employee Ken helped me and my family get the new S26 ultra and we are so happy with it as well as our service and experience! Ken was very professional, kind, and always communicated with us the whole way. We definitely recommend this store to everyone, truly! Thank you Ken! And Verizon! #1!!!”
“Shoutout to the workers at this location for helping me out and for being friendly and quick with their service. Shoutout to Kat and the guy who helped me with my phone issue (didn't get the guy's name)”
“Had a great experience with Jerod at Verizon! He was super helpful, honest, and made everything easy from start to finish. He made sure my new phone was fully set up before I left and gave great recommendations without any pressure. Definitely appreciate his help! Sean was also super helpful too and made sure I had everything I needed.”
“Jocelyn was amazing top-tier! She helped us with everything from the beginning to the ending. She is very outgoing she’s very funny. She knows how to interact with her customers. She just knows how to get down with her business! Her customer service was very welcoming very professional!! If you guys have employee of the month, she should be employee of the month for the whole year hands-down!! I would definitely come back again when she’s working!”
“they recommended a screen protector for my phone a while back for $10, it saved my phone i thought i would have to get my phone repaired after i dropped it, but it was just the screen protector, im glad i purchased it.”
“I had an issue that I had talked to two different T-mobile stores about and I finally helped from Christian Soto, he was patient understanding and very knowledgeable i appreciate his time to help me fix my issue and also go over questions for items for our business account”
“I had a very helpful visit to this store and Dianna (yes, two N’s) helped me set up and new account with my phone for a great price. Then unfortunately my car broke down and Dianna came outside and picked up my car with me inside it and walked me home to fix my car :)”
“The customer service here was absolutely amazing! The staff went above and beyond to help me lower my bill so I could make my payment without stress. They were patient, kind, and made me feel valued as a customer. It’s rare to find people who truly care and take the time to help like that. Everything from the greeting at the door to the way they handled my account was five-star worthy. I highly recommend Metro to anyone who wants great service, affordable plans, and a team that genuinely wants to help you stay connected. Thank you, Metro — you earned every one of these ⭐️⭐️⭐️⭐️⭐️!”
“When I go there they are always professional. They push their products of course and that's okay with me. When I tell them I am happy with who I have they stop .”
“I made the mistake of switching from T-Mobile to another service. NEVER AGAIN!
I had to go into the T-mobile store for help to get their service again. I love the cleanliness of the store, as well as the layout. Everything is easy to see and the lighting with pink hue in the background is relaxing.
The staff was very patient with my problem. My situation was a mess, I had no pin, I couldn't get into my other service account , the other service app kept cutting out before we could get information. The young lady working with me did not give up. It had taken a bit of time, but she kept at it. I mean, watching her work so hard, I was the one who ended up with a headache. I can only imagine how she felt. Her name is Jazmin, I believe, and I am still so grateful for her patience and help. I'm back with T-Mobile! ?”
“Adrian helped me extremely well! Very well knowledgeable in the transfer process, I went from Verizon with 3 lines and Internet and transferred to Total and Adrian and Marco helped me save over $200 a month and I was able to keep my phones and numbers. They are the best!”
“Great customer service. They’re offering a good promotion with TCL tablets. If you pay for an unlimited service, don’t give you a tablet for just 30 bucks a month extra”
“Very kind staff and there is this guy Sohail
He is very knowledgeable and soft spoken
I had a few problems and he fixed it right away
Go sohail go”
“Alina was so amazing. Super friendly and knowledgeable. Hands down the best TMOBILE experience I've ever had. She was able to answer all of my questions and set up my new phone. She deserves a raise or something.”
“8/4/25
Hello World, I wanted to share my view and experience about Fazil who helped me out tremendously today. He is very knowledgeable and soft spoken. He may my day today as I have never been in and out of the phone store in less than an hour. He explained all details of the new phone I purchased and I really appreciate how he represented Metro. Go Fazil Go . You are the best. Thank you again.
Rose M”
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“A associate took my sim card out of my black iPhone 8 because I switched my mobile?plan. After that I walked?♂️out. Also the year were 2022. The associate were a lightly tanned Latina with glasses.”