“I wanted to write this review solely based on Zoey as she has been the best Rolex SA I have met. I had dealt with most local AD's and have had the best experience with Shreve and Co. She will take the time to build a wish list with you in order to achieve the watch of your dreams! Just please don't ask for a Panda.. as I've been waiting patiently. ;)”
“Topper is a Grand Seiko authorized dealer and Jonathan was able to help me with my warranty without any hassle. I am hoping they'll be able to fix the SLGA015. I was in and out within 10 minutes. I may go back and check out their Omega collection soon! They seem like great people.”
“The very best service from everyone in the shop.
Paul is the first one you meet and he’s very friendly and understanding to our individual needs. .
The jeweler and assistant are equally engaging.
Wonderful selection of jewelry; if they don’t have just what you want they will find it asap.”
“Peninsula Clock Shop has been a trusted part of the San Mateo community since 1967, offering over 57 years of dedicated expertise in clock and watch repair. The current owner, Keith Ma, inherited the business and its proud legacy from the previous owner, affectionately known in the neighborhood as Uncle Sebastian—a European-trained master clockmaker with more than 60 years of experience.
The shop itself has a charming, retro fee- preserving its history and legacy with a collection of grandfather clocks, mantel clocks, antique wall pieces, and other timeless treasures.
Coming from a fine jewelry background, I have high standards when it comes to watch service. I know just how hard it is to find someone truly reliable. You'd be surprised how many luxury watch and jewelry brands quietly partner with small, local repair shops behind the scenes. So when I come across a great one, I know it's the real deal.
Keith, the current owner, is not only incredibly knowledgeable and attentive but also genuinely honest and fair. There’s never any pressure to upsell—just honest craftmanship and straightforward expertise. I recently brought in my Cartier Tank watch for a battery replacement, and everything was handled with care. If you are lucky, he might even let you watch the process, which speaks to his transparency and confidence in what he does.
If you have an antique clock or a watch that holds sentimental value, Peninsula Clock Shop is the place to go. Keith truly cares about every piece that comes through his door and is deeply committed to preserving its history and craftsmanship. He doesn’t just do repairs—he treats each timepiece with the respect it deserves. And if you have questions about how to care for your vintage clock or watch, he’s more than happy to share helpful tips and advice.
Fun fact: Peninsula Clock Shop is said to have restored Stanford University's historic 1901 clock, which speaks volumes about the trust and expertise the community places in him. With over 40 years of experience, Keith has truly seen it all when it comes to timepieces.”
“Kerns Fine Jewelery is one of, if not the best Rolex ADs I’ve ever worked with. Special shoutout to Chris Catabay for helping me commemorate the birth of my firstborn daughter with the GMT-Master II that I’ve been eyeing for a long time at other ADs. I’ve worked with multiple ADs and the experience here was nothing short of first class. From the moment I walked through the doors I was greeted by every member of the team, including management, which already made this feel like a memorable visit. This was truly a white glove experience that I will tell my daughter about when she’s old enough you understand how the timepiece on my wrist is something she will one day inherit.”
“Amazing store and people. Humberto found me my Rolex timepiece, and patiently dealt with me being picky about the dial; went out of the way to find one that I envisioned. Grade A+ on expertise and customer service! Highly recommend.”
9AM - 5:30PM
203 De Anza Blvd, San Mateo
Watches
“Levon is one of the very last watch specialists in the area. He completely rebuilt a family heirloom Hamilton that I wanted to start wearing again. He also reset two family rings for me, the stones were high quality but I didn't like the settings. His prices are very reasonable and his work is beautiful.”
“Shoutout to Mike at Steiners Jewelry. Super honest, super helpful, and just an all-around cool dude. He took time to answer every question, explained things clearly, and never pushed for a sale. The shop has some amazing pieces in the cases and Mike really knows his stuff—both the jewelry and the market. Left feeling informed and taken care of. Highly recommend stopping by if you want straight talk and great service.”
“Ron was really great. He was patient and explained all features. This boutique has a great selection of styles. I decided on an aqua terra with a turquoise dial. The pics on the web site do not due it justice....beautiful!”
“I brought my Japanese automatic watch to Ira for servicing after accidentally submerging it in water. He was able to service and remove all the moisture. The service was fast and a fair price. Highly recommend this business!”
“Today I was in because I wanted to browse rings but didn’t think of actually buying one. I’d just married the love of my life and was looking for a wedding band that would meet my expectations but was adamant on purchasing at Swarovski. The young woman (Jessica) was absolutely delightful. She knew EVERYTHING from the products to what was new and interesting to share and I didn’t feel any pressure. As soon as I felt like she was genuine I asked about the ring selection. She shared what metals and quality of the rings. Then I asked if there were any solid white gold which was more my preference. There was a band that was exactly what I was looking for. 14k white golds with diamonds with the specific grade and clarity I was looking for especially because she was able to answer in a heartbeat. I love being passionate employees! In conclusion I showed my husband and I spent the pretty penny that really quality comes with. It’s my birthday tomorrow so she also gave me the travel bag gift as well as a box of chocolates which was the absolute sweetest of her.If you are in search of someone with exceptional customer service and stunning jewelry, look for Jessica at Swarovski. I seriously hope that she is not just a borrowed employee from another location because I would follow her just to give her the commission if they earn that working there. The ring matches beautifully with the my engagement and promise ring from my hubby.”
“Today my battery died on my Tag Heuer watch. I walked in and Peter told me to have a seat while he changed the battery. I've been going to him for years and am always satisfied with the fast, professional service. He is very knowledgeable about watches. I love the watch, which I bought used many years ago, because it is waterproof (I think it's a diving watch), it looks great and it only does one thing: tell time without me having to push any buttons.”
“It’s a longstanding family shop with friendly, knowledgeable staff! ??
They carry different unique collectible gold/silver coins that other local shops do not have besides common coins collections. It’s always the best to see products in-person. ?
They also sell/buy quality jewelries.
It would be great if they had more spaces to put many boxes away from the front room, but it only shows that they have many more inventories to display/sell!”
“Both Franz and Michael are so knowledgeable in what they do and are always friendly and quick with repairs!! They will tell you honestly if it is something that can be fixed or if it's perhaps beyond repair, which is very rare because they really know their watches and clocks! So happy to have this great shop in town!”
11AM - 6:30PM
180 El Camino Real Ste 155, Palo Alto
Watches
“As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto absolutely delivered.
David helped me, and I couldn’t have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced.
What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors’ watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology.
If you’re thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David!
Great experience from start to finish. Thank you David.”
“I had a great experience today shopping here with my SA Astrid. Even tho sadly this store does not have the 25 small handbag I was looking for, she signed me up on a waitlist and is very patient presenting me and my friends with other recommended options. She is also very knowledgeable on the brand culture and product details. I would come back for any future purchases with Astrid.”
“This review is for the exquisite service I received by Monica at the store today! I came in without an appointment to try on a couple of watches and was told there’s a ~45 min wait (expected) so I put my name down on the waitlist and continued browsing other stores. I got a text saying the SA was ready about 40 mins later, so I headed back to the store. I was greeted by Monica shortly after and she was wonderfully warm, courteous and kind. She wanted to get to know me and understand what my needs were, building a really positive experience that one expects with luxury shopping. She was so lovely! After a point it was like she could read my mind and understood exactly what I was looking for. She even gave me a tour of the jewelry collection and showed me a few signature Cartier pieces thereby giving me a wonderful introduction to the brand. While I didn’t buy anything today, I loved the service I received here and will be returning when I am ready to buy my Cartier watch.”
“Brian went above and beyond 3 weeks ago in helping me get new iPhone thru AC ... coordinated with Hillsdale apple store to verify stock and was kind thru entire process...I'll drive across bay to go here
Saved big time.. old iphone was totally dead and was workday ... very thankful ?”
“Found this place via Yelp. Have been looking for a small, reliable and trustworthy jeweler since our fam jeweler closed her biz years ago. Have so far brought multiple items for repair. Done beautifully. Very reasonable pricing. Great communication. Timely finish. Nice counter staff and Kelly, the jeweler, is both competent and a hoot. Have enjoyed our association. This place is super. No hesitation to recommend.”