Watches in Palo Alto, CA

“I wanted to write this review solely based on Zoey as she has been the best Rolex SA I have met. I had dealt with most local AD's and have had the best experience with Shreve and Co. She will take the time to build a wish list with you in order to achieve the watch of your dreams! Just please don't ask for a Panda.. as I've been waiting patiently. ;)”

“As a new watch owner, I wanted my first purchase to be meaningful, and CH Premier in Palo Alto absolutely delivered.

David helped me, and I couldn’t have asked for a better guide through the process. I came in knowing what I liked aesthetically, but not fully understanding movements, GMT functions, long-term care, or how different brands compare. David broke everything down clearly without ever making me feel inexperienced.

What I appreciated most was how passionate and knowledgeable he is about watches at every level. Whether discussing entry-level pieces or high-end collectors’ watches, he spoke with the same depth and respect. It felt less like a sales interaction and more like a conversation with someone who truly loves horology.

If you’re thinking about starting your watch journey, or adding to your collection, this is the place to do it. And ask for David!

Great experience from start to finish. Thank you David.”

“This review is for the exquisite service I received by Monica at the store today! I came in without an appointment to try on a couple of watches and was told there’s a ~45 min wait (expected) so I put my name down on the waitlist and continued browsing other stores. I got a text saying the SA was ready about 40 mins later, so I headed back to the store. I was greeted by Monica shortly after and she was wonderfully warm, courteous and kind. She wanted to get to know me and understand what my needs were, building a really positive experience that one expects with luxury shopping. She was so lovely! After a point it was like she could read my mind and understood exactly what I was looking for. She even gave me a tour of the jewelry collection and showed me a few signature Cartier pieces thereby giving me a wonderful introduction to the brand. While I didn’t buy anything today, I loved the service I received here and will be returning when I am ready to buy my Cartier watch.”

“Brian went above and beyond 3 weeks ago in helping me get new iPhone thru AC ... coordinated with Hillsdale apple store to verify stock and was kind thru entire process...I'll drive across bay to go here

Saved big time.. old iphone was totally dead and was workday ... very thankful ?”

“I had a great experience today shopping here with my SA Astrid. Even tho sadly this store does not have the 25 small handbag I was looking for, she signed me up on a waitlist and is very patient presenting me and my friends with other recommended options. She is also very knowledgeable on the brand culture and product details. I would come back for any future purchases with Astrid.”