The New Balance Factory Store in San Clemente offers great shoes and solid price. Customers describe the staff as pleasant, kind, attentive and extremely helpful. The manager and team are knowledgeable about sizing, foot issues and decision making, making the shopping experience great. Many shoppers report a perfect fit, comfortable running shoes that last a long time even with daily strenuous use and long mileage. The store provides great customer service, with staff ready to assist, exchange items and ensure satisfaction. Visitors say they are confident with their purchase and plan to buy again in the future. The store provides a wonderful experience and solid help for a customer looking for new shoes.
Kyle gave us excellent service and went out of his way to help us find several shoes in store and online. All staff were very attentive and assisted us throughout our shopping experience and I look forward to returning
July 2026
Shane & Sydnie were the best at helping find the perfect pair of New Balance. They were patient getting me all pairs of shoes I requested. Thank you 🙏
March 2026
An associate had ordered me the wrong pair of shoes but the manager Zach was there to step in and correct the issue. He even called me day's later to make sure my shipping order was good. Good shoes. Good people.
