The New Balance Factory Store in San Clemente offers great shoes and solid price. Customers describe the staff as pleasant, kind, attentive and extremely helpful. The manager and team are knowledgeable about sizing, foot issues and decision making, making the shopping experience great. Many shoppers report a perfect fit, comfortable running shoes that last a long time even with daily strenuous use and long mileage. The store provides great customer service, with staff ready to assist, exchange items and ensure satisfaction. Visitors say they are confident with their purchase and plan to buy again in the future. The store provides a wonderful experience and solid help for a customer looking for new shoes.
An associate had ordered me the wrong pair of shoes but the manager Zach was there to step in and correct the issue. He even called me day's later to make sure my shipping order was good. Good shoes. Good people.
November 2025
My mom and I went into the store today not knowing what to expect being our first time at this store. I am usually a Nike guy but Kayla helped us out a did a great job. My mom and I both left with a new pair of shoes and will be going back. Great shoes, great help at the store, and solid price!
October 2025
I’ve been to this location a couple of times. The customer service here is great. I came by today and Zach was very kind and helpful! :)
