B.H. Gold Insurance is highly regarded for its exceptional customer service and dedication to helping clients find the right insurance solutions. Many clients describe their experiences as transformative, noting that the agents genuinely care about their needs. Erin Burns stands out for her proactive approach, going above and beyond to assist clients, even when the exact product they seek may not be available. Lisa Carss is also praised for her support during challenging situations and for providing thorough guidance. Clients appreciate the wide range of insurance options available, including business, home, and earthquake coverage. The agents take the time to explain policies and educate clients about the insurance process, making it easier to understand their coverage. This commitment to customer care fosters a supportive environment where clients feel valued and empowered. While there was a minor communication issue regarding auto insurance quotes, the prompt response from the team resolved the concern, showing their commitment to client satisfaction. Overall, B.H. Gold Insurance is recommended for anyone seeking a reliable and compassionate insurance partner, whether for personal or business needs.
Big thanks to Viri for helping me out with earthquake insurance quotes and home insurance advice! She made everything super easy to understand. I feel much better about my coverage now.
September 2023
Quick and easy. They offered great service and helped me out when nobody else could
December 2022
Called looking for auto insurance quotes and spoke with a rep. They said they would get back to me with quotes but never followed up. Its been over a week. EDIT: B.H. Gold rep Liz reached out shortly after posted review and corrected the miscommunication. Thanks!
