Buffalo Exchange is a popular second-hand clothing store known for its friendly staff and wide selection of pre-owned items. Customers often praise the employees for their patience and compassion, with one reviewer describing an employee named Emily as a "gem" who made them feel welcome. However, the management has been criticized for being rude and making customers feel uncomfortable. Despite the occasional long wait times and some concerns about the quality of accepted clothing, the store is generally well-liked by fashion-conscious shoppers seeking great deals on gently used items. Overall, Buffalo Exchange offers a unique thrifting experience, with a mix of positive and negative reviews from its diverse customer base.