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December 2023 by Diana Fuentes
The times we have been there they have always been helpful, you got to take into account that this is a busy area. But they are really nice.
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November 2023 by Mt H.
GO SOMEWHERE ELSE.Very rude manager, Ruben, and employee.Came in to ask questions on a battery return. Interstate battery said to go to CostCo. After explaining this to the technician at the counter, he walks ways saying 'this guy doesn't listen' in front of all customers and manager Ruben. Manager Ruben didn't have a problem with this. I guess that would explain his character as when I came in he was talking down to an older couple with less than perfect Enlgish, with a loud voice and was being overtly condescending.This manager and employee are an embarrassment.
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October 2023 by Jamun B
It does not deserve any star. Worst experience ever.I took appointment to fix a puncture, came on time, was told it will take two hours. I had to wait in the food court with my family, two toddlers as I was visiting San Diego from Arizona.Went to check at the end of two hours, and they said one more hour. Then again one more hour. After waiting for total 4 hours, I told them I will get it fixed somewhere else. At that point they said the tyre is already taken out, it will be done quickly.After another one hour, they told me they put a new tyre on without informing me. I was furious at them for delaying, putting a new tyre without informing me, and then providing no information when I asked them. It was unprofessional and unlike COSTCO.They dampen the vacation time, wasted my family day, and on top of that never apologized for the mess up.
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September 2023 by filipp gortalum
Do yourself a favor and avoid using this location. Waited 30min after arrival for my appointment to get checked in. And I had to fight my way to the front. I show up to check the status 1.5hr later. Car is ready. They never called. Why make an appointment? Waste of time! The workers don’t give a damn. Last time they mounted one of my tires wrong. You are just another joe. I blame Costco for not hiring enough workers.
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August 2023 by Joelseph Wagner
Michael P. Helped us greatly. Above and beyond the job.My mother in laws battery died, and on turning into the lot the car itself stalled, I had trouble pushing it the rest of the way and Michael jumped in without prompting and helped out. Pushing it the rest of the way with me.He also pulled up the specs on the battery for our vehicle and the tire departments prices were much more reasonable than the towing company or Napa Auto parts.At $132 for the battery after all said and done compared with the $209 from the other guys and that's without the towing companies fees they would ask to install it.Self installed, 4 bolts and done. Great buy! And Michael P. Is a great guy!
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July 2023 by Anh P
I am trying to get through to the tire center and it has been a straight 20 minutes of calling them with no pick up. I had to go through the administrator. Bought tires but with this type of customer service of ignoring calls, I am returning the tires. Taking my business to discount tires.
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July 2023 by George H.
Disappointing Experience at Costco Tire ShopI recently had an extremely frustrating experience at the Costco Tire Shop, and I feel compelled to share my disappointment. Four months ago, I paid nearly $700 for a set of supposedly brand new tires. Despite booking an appointment online, I was forced to endure a four-hour wait for the installation of four tires. The initial promise of comprehensive coverage, including tire rotations, gave me some reassurance. However, my recent visit to address tire marks, which seemed likely to cause a puncture due to the low-quality tires they had put on, left me feeling deceived.When I contacted them, they initially informed me that the issue would be covered under warranty. I was relieved by their willingness to rectify the situation. Regrettably, upon my arrival, I was unexpectedly presented with a $140 bill for the tire replacement. I firmly stated that I had been assured over the phone that the expense would be covered. Shockingly, they denied ever making such a commitment. After an exhausting five-minute argument, they consulted with two different managers, who appeared equally clueless about the matter.I confronted the female manager, who reluctantly admitted that the employee on the phone had likely misled me. Even so, she insisted that I would still have to pay the difference for the tire replacement. I was furious to be deceived twice and expressed my frustration. In response, she threatened to report me to her superior, which only fueled my anger. I challenged her to proceed, unwilling to tolerate such treatment.In my opinion, the Costco Tire Shop is severely overrated and overpriced. I strongly advise against wasting your hard-earned money and time at this establishment. Their customer service is abysmal, and even with an appointment, you may find yourself waiting for three to four hours. If I were in your shoes, I would opt for Discount Tire instead. Not only will you save money, but you will also receive superior service.It is disheartening to have such a negative experience with a business that many consider reputable. I hope that my feedback encourages the management to improve their customer service and communication to prevent further dissatisfaction among their patrons.
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June 2023 by anh pham
I am trying to get through to the tire center and it has been a straight 20 minutes of calling them with no pick up. I had to go through the administrator. Bought tires but with this type of customer service of ignoring calls, I am returning the tires. Taking my business to discount tires.
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June 2023 by David Liao
Edwin was incredibly kind and helpful. Give this man a raise!!! I was trying to use the self-help inflation air pump outside but to no avail. He came out and was patient and thorough, even checking all my tires to make sure there wasn’t any damage. Granted he was the one who originally installed my new tires weeks ago but still, excellent attitude excellent service!
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June 2023 by Tiffany Hancock
No one at help desk I had to look for someone. M assertive my appointment start late then car sat there. So slow, employees avoid actually doing work at any cost by talking pretending to take off tire then pause for 10 minutes and work for 1 minute.Makes you wonder if they really care about vehicle tires for safety of family. Seems like just a paycheck to them doing time.They do not work, want to work. My car sat there after complete had to ask for it and it was done.Worst service ever.Bad for Costco reputation!
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May 2023 by Kieran T.
Expect to wait an hour to even talk to someone. Doesn't matter what you're there for. I'm talking about Gateway. By far the worst tire center in San Diego, probably anywhere
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April 2023 by Vicky Rodriguez
My experience there was great!! The gentlemen who helped me had my best interest in mind and communicated well with me. I did a walk-in to get my tires replaced and the timeline they gave me for picking up my car was very accurate. The only complaint i have is that it’s hard to get a hold of them over the phone. Other than that, I definitely felt taken care of. Thanks!
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April 2023 by Sares D.
With the extreme misfortune that is my luck, only I could possibly get a nail in my tire a mere 2-3 mos after getting a brand new set of tires. The only positive of it all was that I got my tires done at Costco. They saw me same day, replaced the tire (nail was too lateral to patch it) and even prorated the new tire. I am biased because I love Costco more than my first born, but this is just another reason why this is worth every penny.
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March 2023 by Brad T.
Need more staffing, it would solve a lot of issues, and help reduce wait time. Never received a call saying my car was finished.
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March 2023 by Alejandro Torres
The tire center broke my TPMS (Tire Pressure Monitoring System), they didn't tell me about it until I noticed the tire light would not go off, and made me go back and get the story of what happened. Charged me an extra $50 to replace it.