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October 2024 by Lois Shelton
Thanks to Index Urban, I now have three Briggs & Riley bags with gorgeous personalized monograms and luggage tags!! This is the BEST place to get your Briggs and Riley gear - warm and friendly customer service, extensive collection of all things travel, and best of all, custom monogramming and personalized luggage tags while you wait are included with your purchase! They offer a wide selection of options so you can make your very own personal statement. They're also great with repairs, and even offered me a loaner bag if I needed to travel during the repair period. I've worked with the associates at Index Urban Hillside for several years now so they were the obvious choice when I decided to upgrade my luggage - not only am I traveling in style, but I can easily distinguish my bags from others. You're the best, Index Urban Hillcrest!
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October 2024 by L Ramos
Best customer service I’ve experienced in years! Jason was 110% from the moment I started asking questions about a specific Patagonia bag that our son has wanted for a very long time! He not only helped us pick the right size for its intended use (I needed a bigger one than expected!) a he made sure that my husband and I received the bag in time to complete a birthday surprise! We travel every week for our business — I know where our luggage will be bought from now on - Urban Index you have a new lifetime customer thanks to Jason!! Promote him! ????
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September 2024 by Jose Corona
What a selection of brands and styles, for all budgets. The attention is incredible, great detail that they gave us a personalized tag with our purchase.
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August 2024 by Ross Manson
This is hands down the best retailer and website purchase I have ever had. I placed an order for what we Canadians call toques otherwise known as beanies and a couple of other Herschel bags. I had registered for the mailing list, though was unable to receive my %15 initial discount as the products I ordered didn’t qualify. I emailed their customer service and without hesitation they offered to provide me with a more than adequate solution and they gave me an additional toque free!!! I had this shipped to my PO Box across the border in Washington state and it arrived in 3 days! Unreal site and I will %100 shop here again. Special shout out to Jordan!
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August 2024 by Ginger Herrick
Great inventory, helpful staff. Highly recommend.
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July 2024 by Sean Roach
Their luggage repair service is excellent. They offered great service both on the phone and in person. They helped very quickly with opening a luggage that was locked. The store had some quality items, everything you need for your trip.
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July 2024 by Andre Kirkendoll
Fixed my wheel in less than an hour. I was In and out. Excellent work and customer service.
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May 2024 by Luigi Rivera
John and Cassidy are the most knowledgeable people I’ve ever had the pleasure of purchasing luggage from. We’ll be back.
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February 2024 by Vanessa
Love this place, fair price, good repair work, and easy vibe. I hope these local independent shops do well rather than Amazon
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February 2024 by Michelle Sarnoski
So helpful for me while I was traveling and needed a repair on my luggage. Very accommodating and great customer service!!!
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February 2024 by Cecilia Aguayo
Fast and reliable service, very friendly staff and great price. Overall an excellent experience with repairs. Thank you guys!!
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February 2024 by Jared Davis (PURP)
Extensive luggage and backpack options but more importantly they're wizards at fixing bags. Brought my duffel bag in that had a huge rip along the top zipper. I was leaving the next day for a trip and was in a rush so I didn't expect them to get to it that day but they ended up coming through for me. Don't be like me and bring your stuff in last min though lol def will be coming back soon when my luggage needs an upgrade.
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February 2024 by karen fisher
This review is long overdue. I took the leap and bought a Briggs and Riley roller bag from a popular suitcase retailer in Mission Valley for a hefty sum.Within no time one of the wheels began to grind. For whatever reason every time I called the store I purchased it from I could never get through. Needing my bag fixed for my next trip I called Index Urban. They got me in immediately and repaired my broken wheel. Such amazing Customer Service! While I was waiting for my wheel, i asked about monograming my bag. Without hesitation, he offered to do it right then for free! Amazing!!!I would recommend this store front to anybody needing travel accessories or repairs.A++
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February 2024 by Adam Z.
I have had to take my Briggs & Riley bag here twice. The first time, the bag (a medium Sympatico) was not repairable and I had to go through B&R directly to get it replaced. As it turns out B&R only offered me $300 towards the purchase of a new bag. We went back and forth and they finally said they could give me a bag from their extra inventory. Just a heads up if you're thinking the B&R lifetime warranty covers everything. But that's not the reason for the 3 stars... The second time I brought my bag to them was because my bag lost two wheels. I took the bag to this store and they ended up replacing the two wheels on the spot. I took the bag on my next trip and the two wheels that they replaced fell off after the first flight to Paris. I had to deal with this for the rest of my trip, which had additional stops in India, Japan and the US. As it turns out, they did not put the correct wheels on my bag. I had to take the bag back into the store for another repair. I don't live near the store, so it's a 40 minute drive down there and 40 back. They caused me quite a bit of inconvenience because of their negligent repair work.
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January 2024 by Cynthia Cummings
This store has EVERYTHING I want for travel when I want it and if not in stock, they get it. Great service… lot of smiles… and very knowledgeable!!!
Cindy C
