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May 2025 by Levurn Baker
Great service! The staff was friendly, helpful, and got me set up quickly. Highly recommend this Metro store!
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May 2025 by John Jacksonville
Do not call this place
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April 2025 by Sara Vasquez
The Best Store
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January 2025 by David Buckner
The brothers always take care of me in old town now they are at city college as well they run a solid operation they always have the best deals and prices in town
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December 2024 by Timothy Lee
This store has the absolute best customer service. They always help out with all the questions I have and always give me the best deals on phones and accessories I appreciate this store so much thanks to AP and his team!
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November 2024 by James “Leon” Cooper
I'm not very good with names so I forgot the guy who helped me. I mean every single time I went in there about my issue. Thanks man, 🙏🏾 His customer service and his dedication to making sure my phone number got transferred from TextNow to the Metro services was no short of miraculous.
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November 2024 by Table 4 One
*** I recommend you get a detailed report on the charges before switching or becoming a new metro customer. ASK questions. Remember sale reps have to meet a monthly goal ***
I decided to take advantage of their bring your number program. On the $99 iPhone 13 promotion.
The conversation I had with the Metropcs rep was about the $65 monthly plan. He never mentioned in reality I had to be on the $75 to get the offer. He just said I could come in 3 days before my next bill cycle and that he can change it to a cheaper plan. I was never told about the extra $12 for insurance. The only feature I added was the International calling for $5. At the end I paid $372.14. I asked why so high? He simply said they are standard charges…? At this point my phone had already been switched. He never showed me a breakdown of the charges. My excitement of getting a new phone got the best of me. Big mistake.
The next day I got a text message from Metro that my total bill was $92 instead of the $70 with international calling we talked about. I called their customer support right after. The customer support Manager could not figure out why I paid that amount as well . That’s when I found out I was put on the $75. plus $12 insurance plus $5 international. The costumer support Manager said that he only saw a $92 cash transaction? I paid with my debit card.
I called the store on a 3way call with the same Metro support Manager to speak to someone that could explain the charges. The lady on the phone also could not explain why the total was so high. She couldn’t find my purchase transaction in the system. She just recommended me to come in and speak to her supervisor. His shift started at 12pm. Such a waste of time and money.
First impressions matter. The supervisor did not look professional at all. He did not have a MetroPcs Uniform. When I explained the situation and that I needed a breakdown of my chargers. He said he could not access that information as the rep in question was off and that I needed to come in when he was scheduled. After I was told to come in and speak with him previously. He offered me a phone case for the inconvenience.
After several interactions and inconsistencies. I decided to cancel my account with metropcs. The trust factor was broken by this time. He simply could not give me a straight answer on why I paid so much. He just said I paid $100 in taxes on the full price for the phone. It makes no sense to offer a $99 deal and you have to pay the full taxes ($629.99). None of this information was disclosed before switching my phone over. The lack of transparency and professionalism at the store level is why I’ll never do business with Metropcs.
He couldn’t even help me switch back to Cricket as he said he would. More inconsistencies and lack of training. I had to go to a Cricket location to finalize the problem they caused. This ordeal cost me money that I’ll never get back.
Here is my breakdown since I never got one.
Iphone 13 - $99 Taxes ($16.74)
Phone line - $75
International - $5
Insurance -$12
Activation fee - $25
Total $216
Total with taxes $232.74 (7.75% tax rate)
Total $216
Total $264.42 with full price taken into account ($629.99) taxes $48.42 “not $100 like the supervisor said”
I hope Metro and the owner of this location take situations like these serious. Transparency, honesty and good business practices will help your business grow even more.
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June 2024 by Dirk Mcgregor
Don't believe the other reviews. Anyone that has visited this stinkhole store knows the real deal.
The staff is useless. Manager was a condescending prick. They're way too friendly with the street urchins that meander in as opposed to paying attention to actual paying customers. Best of all, they are crooks. Corporate should shut this place down.
Avoid at all costs.
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June 2024 by Jose Orozco
Jordan and Gabriel are super friendly and helpful best Metro PCS customer service in San Diego. Highly recommend this location.
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June 2024 by Melissa Reasonover
My husband and I visited this location a few days ago to purchase home internet the store was very clean the service was amazing and Lucy you rock big time girl thank you for your excellent customer service skills and for being so attentive to our needs.
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June 2024 by Iamtiffan nnny
Elliot is the best! He really helped us out! Thank you again. My sister and I will be a returning customer.!!!
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June 2024 by Jessica Cuevas
This store is one of the best stores the employees are great Sara was amazing
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April 2024 by Robert Taylor
Jordan is amazing 10/10 service
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April 2024 by Randall Bogue
Don't trust this store they are a 3rd party store and tried to charge me almost $100 in hidden fees that other stores don't charge
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February 2024 by DeAngela Norris
Customer service amazing... answered all questions with courtesy and patience...would recommend this location to anyone especially working with Elliot C..???
