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April 2023 by Les Ford
This place is fantastic, especially if you have lived in Southern Calif and looking for the right ingredients for your mexican food. Fast friendly service, and quality products.
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November 2022 by Justine Justine
I was a little shocked to see so many negative reviews. I have ordered a few different times over the last couple of years and have always been happy with my products. They arrive in a timely manner, and CS has always been kind when replying to any questions I have had.
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June 2022 by Charly Brown
***NEVER order anything fragile from this company! I will never order anything from them again.I would give zero stars if I could too, horrible customer service. I thought it was only my experience but now I am realizing that similar cases have happened to my country fellows or other customers who had tried this place.I ordered a Valentina hot sauce (among other products) and the bottle arrived broken as a result of improper packaging. When I wrote to complain, I added clear photos of the broken bottle. However, they declared that courier said that there was no evidence that the parcel was damaged since there was not external damage to the box, so customer service wanted more pictures to prove I wasn't lying to them. I took them even though I was in no mood or position to grab my cellphone because my kitchen and I were covered with red hot sauce. After sending more photos, the communication has ceased and they did not offer a refund or a discount (which I would not use) despite the fact that the cost of the bottle is little or at least as a curtesy.I bought previously from the Spanish franchise, and I noticed that almost all the products came either expired or had the expiration date covered, erased or the plastic label torn off. My logic was that maybe this was the matrix of the brand, and consequently; they won’t incur in these kinds of shady practices / sub-optimal experiences but that was a mistake.It is really hard to find some Mexican products where I live and I am paying top money for this service (/overpriced products) just to end losing time cleaning, writing endless emails, following up my case or with consumable products stained and with crystals.
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May 2022 by MohaveRose
Ordered a lot of pantry items as well as several piepottery. Very pleased! Two boxes arrived quickly and carefully packed. Mixes were in well-sealed bags with extended expiration dates. Breakables were cushioned. Don't know what happened with the low reviews, but it gets an A+ from me and future purchases.
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January 2022 by Letty Cazares
I ordered from them on Wednesday 12/15 and it came through 12/17 ... highly recommend this site to the Latinos that live away from their hometown and cant find hispanic foods
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October 2021 by 1ChristinaL
Sent me the wrong order and 80 count corn tortillas had plastic tag that expired on Oct 3rd and I received my order on Oct 13th. They were nice to me over the phone and sent me the correct order the next day. But I noticed none of the product have expiration date and the plastic tag was replaced by a bread tie. I won't be ordering again.
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September 2021 by Gucxi R
Awful experience wouldn’t recommend! Horrible customer service!
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April 2021 by Adriana Salcido
Would give 0 stars if I could. They have repeatedly and ever-more creatively bungled my simple order of hot chocolate. The cherry on top has been the $450 charge I received from UPS which summarized MexGrocer.com's invoice to them as including, among other things, "silver nitrate, medicament, and dentifrices." Not only did they not apologize for this (pretty obvious, pretty expensive) error they promised to correct the problem with UPS two months ago and then provide me with updates. No updates have been provided and a phone call to UPS today notes no updates from this retailer. It seems likely that, in addition to the hot chocolate I purchased that was 1) not what I originally selected from their store 2) late, I will have to pay $450 for medical and personal care products I never purchased.I have never, ever even entertained the notion of leaving a bad review for a company in the past. I typically find such efforts to be a waste of energy and a potentially-unfair indictment of a business based on one interaction but I feel the need to warn others against purchasing from this company.
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January 2021 by Stephen Jenkins
LOVE the food here. My favorite is the Sicilian pizza. Everything is delicious and mouth watering. You can't go wrong with anything you choose.
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September 2020 by Edward Delos Reyes
Only place I could find that has extra hot sauce. All the grocery stores have medium green salsa but no hot. Mexgrocer has extra hot green salsa said and red salsa as well.Order on line pickup in store or have it delivered.
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September 2020 by April Tingle
They make promises that they don't keep. I don't recommend their services.
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August 2020 by Cosme Ortega
Right now my feelings are mixed. I ordered two bean pots. It was actually two for $65.00. I was supposed to receive two different one for the price.The delivery was prompt that was great. The art design and the shape and color of the other was inaccurate.I’ve read a lot of the reviews and are basically the same. We all like the pottery, but somewhat feels like a ripoff.
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July 2020 by Jake Zaragoza
The tortilla press I bought from them was great! Until on the third use the handle broke. Then I discovered their return policy was only 1 month. Now I have a broken tortilla press. Add that to the several day wait on a response and a delivery date being 1.5 weeks after the estimate makes this a poor experience. Do not recommend.
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July 2020 by Meia C
They shipped my order in a timely fashion but UPS messed up delivering it! I am local to them, and worked something out with them to get my items ASAP. Spoke to Amanda on the phone who was very helpful and super friendly! Will do business with them again!!
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April 2020 by ella fernadez
Do not order from this place. They have horrible customer services. I wrote them a email and it took them 3 day to answer and Amanda witch is the one who answers the email was really rude, I ordered something from there about 5 weeks ago and it never got here so i asked for a refund and it took her so long to answer. Also it takes about 2 days to get a refund. Do not order from here.
