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March 2024 by FLWR O
Diana? or Dana? Was just loud and unprofessional.
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March 2024 by Justin Rae Ruivivar
Today I had a very helpful and friendly conversation with a phone representative named Easton. I had some trouble with recurring payments and he was able to guide me through the process and was successful in helping me with all my problems. This is a great bank with even better people.
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February 2024 by Billy Miller
I’ve never received such horrible service at a bank. Every time I go to this location, there is always a reason they cannot complete a task (that every other NavyFederal has). Their staff lacks knowledge in their field, communication skills, and politeness.
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November 2023 by Akiko Morgan
Plenty of parking. Two ATM machines out front. It's never super busy and the staff is friendly and helpful.
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August 2023 by Hyper Sonic (Hypersonic)
Has become just like any other big bank out there. I've been a member for over a decade, and I don't feel that I'm part of the mission. Their credit card interest is skyrocketing, and their online lending experience is akin to interacting with a robot.
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July 2023 by Ronald Nault
We had a great experience here because of Elizabeth. She went above and beyond to help my mother and I. We needed to make adjustments to accounts and Elizabeth made it simple for us to make the changes. She also helped with a password issue we were experiencing. She was determined to get it working and was successful. I appreciate everything she did for us during our visit to this branch.
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November 2022 by chisho2001
Great service, and no wait at all. I had my card replaced in minutes not like other banks that have to mail you a new card.
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February 2022 by Herm G.
Mina K. has been very helpful on our banking needs. She has provided us with a lot of advice which helped us when making our decisions. Always professional when conversing but interjects with light humor thereby making us very comfortable when talking to her. We discussed about our mortgage and Mina K was well versed on the topic. We even had to wait on her at one time because she was already familiar with our situation. Superb customer service! Five stars and thumbs up for Mina!
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December 2021 by Fran George
Gets you in quickly and efficiently.
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September 2021 by Brian Veale
The Best
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June 2021 by Ms Coffee AKA Amy Grady, BSW
Always a joy to see everyone there. Great customer service!
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April 2021 by pelumi olaleye
First time visiting this location. COVID-19 regulations were adhered to. I had a transaction that had to made inside so I stayed outside as a he signs directed. There was no line when I went so the customer service representative escorted right inside & another customer service representative helped me with my transaction. I will be using this location again.
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March 2021 by Derek Zovanyi
Navy federal credit union online is fraudulent do not bank with them they do not put the customer first!!!!!!!! Navy federal credit union needs to improve their customer service online I just received a letter in the mail telling me that because of the illegal hackers in this world hacking peoples bank accounts that I am being punished and can no longer have a debit card! I gave this bad review because I spoke to many people online and they said that this cannot be reversed that I cannot have a debit card for two years! I served in the military for 25 years and now I am being punished by my credit union because of illegal hackers! I have no control over hackers the system for navy federal credit union notices this and punishes the consumer fraudulent activity is not the consumers fault!
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March 2021 by Travelguy R.
Great customer service! Every time I come here always treated with a smile! Line moves pretty fast!
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January 2021 by Charmaigne J.
Elizabeth is the reason we love coming here! Such a funny, personable, kind, loving, and thorough worker! She makes our "paying bills" experience so much fun!
