North Island Credit Union (NICU) is a division of California Credit Union, a federally insured, state-chartered credit union founded in 1933. With over 170,000 members and assets exceeding $4.5 billion, California Credit Union serves public or private school employees, community members, and businesses across California through its 24 branches. Customers have praised NICU's exceptional service and professionalism. Mrs. Bernice S. was described as extremely knowledgeable, patient, and polite, exploring all options and enlightening the customer about additional offers. Paulina Nunez-Rosas and Carrie Hernandez were commended for their helpfulness, courtesy, and accommodating nature, resulting in a stress-free and expedient experience that exceeded the clients' expectations. The staff at the 5th and Laurel branch, particularly Manuel, were praised for treating customers like they had millions in the bank, regardless of their actual financial status. Customers have been members since the 1980s, citing NICU's superior service compared to larger banks. NICU's auto loan rates and extended maintenance contracts were also highlighted as highly competitive and beneficial for customers. Overall, North Island Credit Union is recognized for its commitment to providing exceptional customer service, competitive financial products, and a welcoming environment for its members.
They staff is incredibly helpful. Went for medallion signature and it was very smooth.
November 2025
If you are looking to have an excellent experience with custom service when banking THIS is the place to go! Can’t say enough about what a positive experience I had today at their branch.
August 2025
North island credit union Kearny mesa branch is a pleasure to do banking with. Nice account representative knowledge and pleased to open a digital banking account for you.
