Mossy Ford Parts is known for providing excellent professional service and a very satisfying experience. Customers describe the staff as super helpful, patient, friendly, knowledgeable, professional, courteous, and great to deal with. Many highlight that they never felt pressured to buy. The team is determined to help, working with customers to get the vehicle they want and a favorable payment structure, with sales sometimes completed very efficiently. The dealership takes pride in great customer service. They are honest, providing straightforward answers about what customers do and do not need. If issues arise, such as a minor paint blemish from shipping, they take immediate action to correct it, arranging repairs and providing a comparable loaner vehicle. They are customer-oriented, often going above and beyond to help, even securing lower loan rates. The finance department and service team are generally noted as great, with one customer relation instance praised for being kind, understanding, and quick to rectify an issue. Customers highly recommend Mossy Ford, stating they will return for future vehicle purchases and servicing. They refer friends and family, citing the outstanding performance and care provided by the entire team, from sales to management. The overall sentiment is one of trust and appreciation for a dealership that is not typical, but genuinely focused on a positive customer experience.
Broke down on vacation today. (Radiator fan on my turbo flex) these guys ordered me the part and rushed it so I could get it today and not have my wife stab me for ruining the vacation. These guys rock.
July 2023
Just purchased a used car at Mossy Ford. Mike Emery was so helpful. I inquired online and he responded immediately and scheduled an appointment to see the vehicle an hour later. The process was very easy and he did his best to accommodate our needs. Thanks Mike! We're so happy with our purchase.
May 2023
The staff here are the nicest people in the world!! Amazing crew from sales to finance to service. Ryan Martinez and Anita Arndt are hands down the best. They took great care of me and treated me like family. Please go see them!!
