Sephora at Fashion Valley offers a wide and inviting selection of beauty products, including popular brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and affordable options from Sephora Collection. The store emphasizes a welcoming environment where everyone is encouraged to share their beauty and celebrate what makes them unique. Customers can enjoy a variety of shopping options, such as in-store purchases, curbside pickup, and same-day delivery, making it convenient to get their favorite products quickly. However, experiences with staff can vary. Some customers have expressed dissatisfaction when the store is busy, feeling that staff may become overstimulated, leading to less attentive or transactional service. For example, some felt that shade matching was rushed or impersonal, and requests for samples were sometimes declined or handled without much warmth. On the other hand, several customers praised the helpfulness and patience of certain employees. Notably, one staff member named Fernanda was commended for her patience and assistance in finding the right foundation shade, making a customer feel very comfortable. Another employee, Moeta, was highlighted for being very helpful and informative during a difficult shade match. Additionally, Kenneth received high praise for providing expert advice, guiding a customer through product selection and application with humor and kindness. Overall, Sephora at Fashion Valley is a large, bright store with a great product selection and knowledgeable staff who can assist with skincare and makeup needs. While customer service experiences may vary, many appreciate the helpfulness of certain employees and the store’s commitment to celebrating individual beauty.
Alejandro was absolutely amazing! He helped my sister find her perfect scent, and when I went in hoping to find mine, he truly listened to what I liked and didn’t like. He quickly and effortlessly matched me with a beautiful perfume that I absolutely love! Wish I could give more than just 5 stars for the effort and time... read full comment
April 2025
Jennifer checked me out and she was wonderful 💓💓 Loved her vibe
June 2024
So today I went to made a return n to get the right shade for me and Fernanda was helping me with that. She’s the best. I haven’t felt this comfortable with an employee. She has patience n helped me finding my shade. THANK YOU FERNANDA!!
