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December 2023 by Andrew C.
I have used this location for almost all of my shipping needs. I have an eBay business and I frequently do drop offs here and get all my mailing supplies here. They are also great for Amazon returns, and their staff is both courteous and helpful. If you are in the Carmel Valley, Del Mar or Rancho Penasquitos area, I would highly recommend this business!
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November 2023 by David Simonton
I love the UPS Store because they're a bunch of Teamsters! ?
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November 2023 by Yi Mon Aye
Their employees are always grumpy with full of attitude ! Errg! It is conveniently located in our neighborhood and that’s the only reason I go there! Otherwise , I prefer to go to another branch.
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September 2023 by Sera W.
Need to wait more than 10 minutes each time I come to this store. Only 1 staff in the store. It is under staffed. Will not come any more.
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August 2023 by Ariana M.
Everytime I come in here the guys working are quick, helpful, and friendly. Blake helped me on this occasion and even while juggling different customer requests and their issues he was able to quickly process my Amazon returns. Definitely my favorite location!
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July 2023 by Conni Rose
I go to this UPS store in Pacific Highlands in Carmel Valley. It is a busy store and I have always had, excellent service for Amazon returns, e-mail, scanning and multiple print and mailing needs. . Anthony and staff have never been rude. In fact, I’ve experienced the opposite. He and the staff are professional, smart and efficient. There are many people who act “entitled” and want to be waited on as soon as they enter and have no patience to wait their turn. I highly recommend this UPS store for all mailing, packaging, and print needs.
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July 2023 by Pauline France
Love the team here. Anybody complaining about poor service should R.E.A.D. return instructions and assume responsibility instead of blaming unsuspecting employees. Blake and the other man (light brown/blonde hair) have always been extraordinarily courteous and patient, working diligently to offer the best service. I know if I had a business I would hire them. Thanks for all you do, guys!
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June 2023 by Fati Kim
The service is terrible here. The staff are extremely rude. After seeing the miss behavior for several times, I decided to leave a review. Last time I went there with two Amazon returns. I tried to pull out the barcode, I found out I didn’t have network connection. So, I stepped out of the store and left my boxes in the store to load the return barcodes on the Amazon app. When I got the barcodes and went back to the store, the staff told me it’s about the closing time and I will only accept one of the boxes from you!!!!!And guess what they only took one of the boxes from me and said come some other day!This behavior is terrible.
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June 2023 by Fatemeh Fati
The service is terrible here. The staff are extremely rude. After seeing the miss behavior for several times, I decided to leave a review. Last time I went there with two Amazon returns. I tried to pull out the barcode, I found out I didn’t have network connection. So, I stepped out of the store and left my boxes in the store to load the return barcodes on the Amazon app. When I got the barcodes and went back to the store, the staff told me it’s about the closing time and I will only accept one of the boxes from you!!!!!And guess what they only took one of the boxes from me and said come some other day!This behavior is terrible.
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June 2023 by Kim K.
The staff of this store are super rude and unhelpfu. I have never seen any UPS store as bad as this one. They are impolite and rude. They try so hard to not get your work done. We stopped going to this location and I believe many have done the same.
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June 2023 by Luwana
Refused to accept my Amazon returns. Honestly the worst customer service I have ever experienced. They wanted me to buy a box from their store for my Amazon return that was already in a perfect box .
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March 2023 by Mark V.
I have been using The UPS Store for my delivery returns, especially for Amazon and other online retailers, and I must say this is a solid location. The staff here is efficient and pretty friendly. They always make sure to handle my packages with care and ensure they are delivered to the right place.However, there is only one person working usually, and if there's someone in front of you who's taking longer, you might have to wait a bit. But, I have to say that the staff here does their best to manage the rush and keep things moving smoothly.Overall, I would highly recommend The UPS Store for all of your shipping and packaging needs. The staff is knowledgeable and professional, and the service is always reliable. If you're looking for a convenient and efficient way to handle your delivery returns, this is definitely the place to go!
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January 2023 by Gas W.
came to ship a letter overnight or 2-day. I could have done it online but thought I'd get some advice from experts on the best way to get the letter up to the Seattle area. The cost was $70 and I asked, "what do you recommend? I'm looking for something tomorrow or the day after?"... the answer: "we don't set the prices"... I never even complained about the cost, just looking for customer service and advice from experts. It's hard to get good employees nowadays I guess. (BTW: went to USPS directly, and mailed it for $9.95)
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November 2022 by Shayne C.
This will be short and sweet! Location/parking: Located in the Pacific Highlands Ranch shopping center and near other businesses (i.e., Starbucks, Rite Aid, Trader Joe's, Panera Bread, etc.) and my local gym, Crunch. This is a very convenient location for locals and is close proximity to the 56 Freeway. Plenty of parking and easily accessible from the parking structure, lots or street. Customer Service: Quick and friendly! It was not busy on a weekday morning. I was third in line and only needed to purchase a booklet of stamps. The gentleman, Anthony who assisted me was professional and nice. Didn't have a bad vibe or complaint as others have stated. Price maybe higher than other locations, but I didn't bother to compare. I have yet to utilize their services so maybe my experience may change. So I'll have to update this at a later date. Overall, I got what I needed and it was completely stress-free! Keep it up!
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November 2022 by Farzaneh K.
Excellent service at this branch in pacific highlands ranch. Friendly staff with professional manners!
