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January 2024 by Samantha
Very fast and convenient. I needed a Uhaul, reserved it online, and 10 minutes later, I walked in and they gave me the key. Plus, the employees were helpful, thorough, and kind (even though it was close to closing time). Thank you for the great service! You guys rock!
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January 2024 by Jared Kovacs
Honestly, the woman who helped us rent the u-haul on Sunday 12/17 went above and beyond by really working to help us out and get us what we wanted. We were 50min late for our reservation, 10 minutes to closing, and she really worked hard and took the time to give us exactly what we needed, even willing to give us a better vehicle that has just been turned in and she worked past closing to help us out and get us our preferred rental. We really appreciate her excellent customer service! She deserves to be commended. Thank you ? The dropoff went great as well, parked it and followed the app instructions to close it out with no issues. Will recommend this location to anyone in the Hillcrest / University Heights/ North Park area of San Diego.
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December 2023 by Shantay Beane
I made a reservation with this company on 12/14/23. I returned the vehicle on 12/15/23.Instead of doing a walkthrough/walk around of the vehicle, I was told they would just send a receipt. I never received a receipt from that location. I received one from a customer service representative I talked to when I tried to call the local company this morning. Later on yesterday evening I remembered I left a nice looking cooler filled with others stuff(hair products, cologne, first aid products, cleaning supplies) in the truck.This morning I called immediately once they opened and I was told by the manager, Ernesto Menburu, “someone threw it in the trash.” I asked was that their policy and to show me something in writing he couldn’t. I asked why I wasn’t notified? He that he couldn’t call every single person that leaves stuff. I’m unsure if it’s writing but prior to people leaving, a walk around and a review of the miles and the truck should be conducted prior to the customer leaving. Ultimately this company is stealing people’s belongings. Even if someone left trash in the truck intentionally, at the time the truck is returned, a cleaning fee could be charged.I don’t think that’s Uhaul’s policy, I think the managers and personnel at this specific location aren’t doing the right thing.I would not recommend going to this location and a review of how business is being conducted should be reviewed.
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November 2023 by Brianna Clark
Quick and easy! We rented a trailer for a few hours, and all went smoothly. Simple, inexpensive, and efficient. We will use this location again.
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November 2023 by Sarah Sanders
This location is absolutely fraudulent! They place charges that are completely inaccurate, tell you they won't be charging you, and then add on HUNDREDS of dollars you owe. DO NOT GO TO THIS LOCATION! It's absolutely illegal what they are doing. They are also not ada compliant so don't even think about receiving any good service at all.
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November 2023 by Jesse A.
I've had three experiences renting a U-Haul from this location, and unfortunately, the service quality has declined with each visit. The staff here struggles with clear communication, particularly regarding the return process. On my last rental, in April 2023 I had to return the truck after hours as per their instructions to avoid a late fee. They knew I'd be dropping it off at night, but when I arrived, the lot was so packed that I had to leave the U-Haul on the street, along with several other trucks. I followed the procedure, left the truck, and dropped the keys in the designated drop box around 2 AM. To my astonishment, five months later on 9/14/2023, I received an additional charge of $127 for a parking ticket (that includes the additional $30 admin fee from Uhaul Corp) issued the morning after my return, at a time when the business had already been open. The ticket was for street sweeping at 8:15 AM, but they recorded my return as 8:16 AM, which is not when I left the vehicle. My attempts to resolve this issue have been ignored; I received no response from U-Haul until 11/11/23 months later, only to be informed I'd have to take this up in court since the ticket was issued to the U-Haul company.
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October 2023 by Dylan Disney
Super friendly fast service have utilized them more than a few times. My favorite U-Haul location.
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September 2023 by Andrew Widen
Rented vehicle for a long distance trip, the woman behind the counter wouldn’t even acknowledge me when I attempted to pick up the vehicle, unable to answer basic question such as how automated tolls would be billed, etc.The truck issued had no working radio (would turn on/off when you hit potholes during the trip) I received no vehicle walk around/introduction which is fine, yet, somewhat unprofessional , the truck was missing a windshield wiper blade which created a serious hazard during the trip when I encountered rain - when I called to notify the originating location they immediately referred me to roadside assistance and would not even tell me the model vehicle I had rented from them (to look up purchasing a new blade); the roadside assistance representative was helpful but couldn’t offer assistance for over an hour (I decided to buy / install a new blade myself to avoid further delay).The second you leave this location you are no longer their concern and they make that evident. Overall I will be avoiding using U-Haul in the future based off of my experience with their lack of customer focus as well as equipment upkeep.
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September 2023 by Jennifer C.
Great 4-hour moving van rental today! Plenty of vehicles, trailers, and moving supplies in-stock. Vert friendly service.
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August 2023 by bcangel100
This place is so reliable. Great customer service, easy rental process, even easier drop off, reasonable prices and dependable vehicles.
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July 2023 by Andy L.
I had a reservation for a U-Haul and I arrived at 5:05. The thick guy was less than empathetic in trying to help me out. I'm in the process of moving and I really needed this truck. They didn't give AF. Do not recommend this place.
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July 2023 by Martin Gomez
This place will give any uhaul a run for its money for being the worst uhaul dealership in the SD area.I did the "express online checkout" - took over 30 minutes to get my truck.Did not have the dolly I reserved. The dude was like, too bad. I asked if another uhaul had a dolly, he said, it's first come first serve. Can't help you. Argh! Nearly broke my back lifting heavy furniture - That's why I ordered a dolly!!!Got in my truck - paperwork said it had a full tank of gas - blah, nope. Was almost empty. Rather than taking off and meeting the people that were waiting on me, I had to go back in and fix the situation.If anyone has ever watched the show Supernatural and saw what Crowley did to hell, he really needed to make hell the Uhaul place in University Heights.
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May 2023 by Michael Nagle
After my recent rental at the Point Loma where they are racial profiling the customers in line. So now I regret coming to this location where they are always super friendly and helpful and definitely not rude and taking customers in line and start speaking different language. They here on Adam's Ave are super friendly and helpful and you don't mind patintly waiting
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May 2023 by Bailey J.
After my recent rental at the Point Loma where they are racial profiling the customers in line. So now I regret coming to this location where they are always super friendly and helpful and definitely not rude and taking customers in line and start speaking different language. They here on Adam's Ave are super friendly and helpful and you don't mind patintly waiting
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December 2022 by Angel R.
Great service, easy, fast and reliable. Would definitely use a gun. Thank you! U-Haul!
