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March 2024 by Bill Smith MD
An hour before closing, Eli took excellent care of me after my phone was stolen right before dinner. I’m a family practice physician and my phone is essential 24 hours a day. I left within 45 minutes with a brand new phone that was working perfectly.
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March 2024 by Ken Dickerson
I am from out of state and needed to have information transferred from an older phone to another phone, not the normal easy transfer as is typical these days. Veronica was awesome she was highly experienced,fast and friendly. She completed the task in 30 minutes. Everything was done perfectly.....
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March 2024 by Josiah Ward
Jesus was the best sales rep I’ve had. The store was busy too and he was quick to welcome people in the store and see what they needed so he could prioritize accordingly while helping me get my new phone setup.
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February 2024 by Ed Tretter
DO NOT buy from VICTRA or this particular store. I traded in a phone on 12/28/23. I was told I would get an $800.00 credit by Elias H. I waited a week to see the credit on my bill. It did not come. I tried to deal directly with the Victra and the store and got the runaround. I reached out to Verizon and thought that they would be able to help and still nothing. As of today I have not received the credit.
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February 2024 by Callie Monroe Watts
Eli was super helpful and patient! Everyone who works at this store has always been so nice. They explain everything and make sure you have everything taken care of before you leave.
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January 2024 by Conor Devitt
Best experience I've had in a phone store! Vince was really friendly and super helpful getting everything I needed transferred over from an old phone to a new one.
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December 2023 by Aimee Loranger
I usually avoid going into a Verizon at all costs as the experience, to me, is usually equivalent to buying a new car. However, I had no choice to visit a store this morning to replace my iPhone that had been stolen. Vince was working and was kind, efficient and quick getting me a new phone swiftly set up. He was super helpful with all my questions. 10/10 would recommend this location.
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October 2023 by Gabriella Stevens
Vince was great! Helped me and my sister set up new phones on a new plan. Super helpful guy.
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October 2023 by water2color
I have been going to this store for many years and have always had great service. I didn’t think they could do any better until Vince helped me tonight. He not only helped me with all of the usual phone purchase stuff but went above and beyond to help me navigate other issues to get me a functional phone and fast! The BEST service ever!
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October 2023 by Cynthia Chillock
My friend and I went to this verizon store because my friend accidently erased her entire phone. Lucy was so patient and helpful . We were not able to retrieve everything but Lucy was able to get the numbers and contacts. She spent at least 45 minutes. Many thanks to Lucy.
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October 2023 by Kelli Rilling
This location is clutch! Laisha took great care of me. She made sure I got exactly what I needed, made sure everything (pictures, numbers, etc..) was transferred appropriately and I am overall extremely pleased with my new Motorola! I'm not very tech savvy and she helped me out soooo much, I am very grateful for her and all her efforts to do what she could do! Saw her giving the same A+ service to another customer ahead of me, too! Muchas gracias! Eli holds it down, too! Thank you, Verizon on Garnet!!!
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October 2023 by Emma
The guy that helped me was friendly but really misinformed. He gave me a SIM card that didn’t work for my iPhone 12, I came back the same evening bc it wasn’t working and he told me they were out of sims bc of a shortage? But if I rushed I could make it to the Point Loma location and get another SIM card. That location closed at 7 he said it was open til 8- drove all the way there for nothing. So I go to the La Jolla Verizon at 9 am the next morning, going a whole 24hrs with no cell service… to be told my phone has an internal SIM card and I never needed a physical one. And now it looks like he ordered me an iPhone 14 pro plus on my account that I never asked for! Now I have to figure out how to get the unauthorized charges off my account. Save yourself some time and effort and go to the La Jolla location!!
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October 2023 by Edwind Gonzales
Ailsha was absolutely amazing helping me with everything and going the extra mile to make sure I was taking care. She is a five star ⭐️ for sure
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August 2023 by Adam Neal
JT was a great help and made the whole process of changing over phones smooth and chill. Big thanks to h for all of his help.
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July 2023 by Roger Perez
Had a great experience my first time being there! They helped me with my phone upgrade and even made sure I knew about their deals that helped me save extra money!