Victra, a Verizon Authorized Retailer in San Diego, CA, is known for its friendly and helpful service. Customers appreciate the knowledgeable staff who assist with a wide range of wireless devices, including phones, tablets, wearables, and accessories. Many reviews highlight the dedication of store associates, such as Nester, who stayed late to resolve account issues and ensure customers left satisfied with their new devices. Arlene is praised for her friendly, professional, and thorough assistance, helping customers upgrade their phones, apply discounts, and set up their new devices with care. Cecil is noted for his kindness, patience, and making the phone transfer process enjoyable. Additionally, Sandy, a service technician, is recognized for her professionalism, knowledge, and going above and beyond to help with billing and upgrade needs, demonstrating a high level of customer service. Overall, the store provides a convenient, easy, and stress-free experience, with staff dedicated to connecting customers to the right technology solutions. Their focus on trustworthiness, assistance, and customer satisfaction makes Victra a reliable choice for wireless needs in San Diego.
Emmanuel was very helpful and informative, he does an excellent job at making you feel comfortable and taken care of.
May 2026
I was pleadantly surprised to visit the Verizon store without a wait list. Emanual was ready to help. They had expert level confidence and skill. I was able to terminate an equipment lease and swap out my phone easily. Emanual was polite, thoughtful and professional. They made my day much easier. Thanks!
May 2026
Everyone at the store was incredibly friendly and helpful. I had to go in two days In a row, as I was working on gathering information and making a decision. There was no pressure and ultimately they just ended up being the best option for me. I highly recommend!
