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February 2024 by Chelsea Conrady
shawn was awesome. he really stood out at being both personal and professional. he made us laugh and made it up to us with a discount since the verizon network went down. shawn was 10/10!
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February 2024 by Rodney Franklin
Excellent Service!
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November 2023 by Ombretta Di Dio
Ethan sold me an iphone 15 saying that I was obligated to pay $375 in setup and go + fees/taxes. He said that included a phone case, screen protector and other stuff I didn’t ask for. Looking at the itemized bill today, I noticed the actual price for setup and go was $155 everything else was extra stuff that he sold me under the premise it’d be included in setup and go/fees price. There were also other issues with services he added to my phone bill that I was thankfully able to remove. He also suggested I’d try verizon internet package under the assumption that I could return the box to the store within 30 days. I tried to return it unopened this morning and was told the rules suddenly changed last night, and I needed to contact verizon. When I called the store to complain, Ethan hung up on me.
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November 2023 by Patrick H.
Will try to scam you into buying a bundle with a case and screen protector and will not let you buy the phone without it. Went to pick up an online order and was told it was canceled (it wasn't). Tried to buy the phone there (because somehow it was in stock but the same phone placed for the pick up order was not) and they wouldn't let me purchase it. Called customer service and said it wasn't a requirement that they bundle the iPhone 15 pro with those items and should have let me buy the phone. Terrible service, i'll be switching providers after this experience.
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November 2023 by Caroline Clarke
Don’t trust Verizon! They told me I’d be paying $10 more/month when it turns out they added a line and my bill is close to $50 more each month. Additionally, I walked out of the store with a phone that doesn’t even have the SIM card properly activated and have been on the phone w them multiple hours, calling every day for the last 4 days, and still no resolution to my problem! I even missed a flight because I couldn’t download any apps that required text verification (Uber, Lyft, etc) and Verizon has told me they would call me back multiple times and they never do! Run away from Verizon as fast as you can bc they are a total scam!!
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November 2023 by Tiffany G.
AMAZING!! Did the recent update, phone thought I was dead, wouldn't acknowledge my swiping. I came in to the store and Ethan & Omar just made the fix super easy!! (And taught me how to solve my problem next time without the panic) Thanks guys!
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October 2023 by Joey Donado
Great experience and Ethan was extremely helpful. I appreciate how helpful and easy Ethan made the whole process. He was extremely knowledgeable and patient.
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October 2023 by Sofia Tovar
Great customer service, knew all the answer to questions I had about my phone and service. Made the visit quick and helpful when backing up my info.
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October 2023 by Dana Valle
Sean helped us and he was awesome! Very friendly, very helpful, and made it the best experience I’ve had at a Verizon store. Thank you!
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September 2023 by Rick Moody
Ethan was a great associate and understood me and my families phone and watch needs!
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September 2023 by Douglas Garman
Ethan provided a wonderful service with a very positive customer service!
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August 2023 by Lilia E.
George, the salesperson that helped us was patient, kind, and never tried to oversell us. Fabulous to work with!
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August 2023 by Melissa Blake
Omar was wonderful! So was the other gentleman and the store manager in helping me with what was a stressful time with my phone not working properly! They understood my frustration and concern with not having a working phone with being new to the area! Thank you all so much!
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August 2023 by Angel Tillis
Everyone was helpful. Ethan and Jalen were great!! Loved them both!! Wonderful store!!
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July 2023 by JeanAnn Harrison
Jalen was extraordinary in his explanations, made me feel like a valued customer and put me at ease. It was extremely helpful to me. He gave me his full attention.
