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March 2024 by Nancy Moore
I just traded in my old iPhone for a new one. Jesus at the Verizon store in Carmel Valley helped me with my purchase and he was very patient, professional and friendly. He stayed past closing hours to make certain that all my information was transferred from the old phone and that everything was set with my new phone. Thank you!
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March 2024 by Kathy Balgley
Ja’Ron goes beyond the call of duty! He was so generous and helpful! He’s a gem—could run the whole company!
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February 2024 by Jonathan Rosenberg
Z was extremely helpful, speedy and courteous.
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February 2024 by Kei Vaughn
Excellent service. Very competent staff work here. Jesus, the gentleman who helped me was very informed and helped me.
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February 2024 by Hannah Siller
My husband and I went to get new phones yesterday and chose this store because it had the best reviews in the area. And let me tell you there is a reason! Gentlemen helping us was just there to help. He went through our account to make sure we weren't paying extra or anything he didn't need, no upselling, just honest help (how refreshing). The store is super small, so stock is limited, and with only one guy working, this was definitely not a quick, seemless process. But honestly, it was worth it to us. Dude even got our screen protectors on for us! So yeah, the high stars are earned.
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January 2024 by Neville P
My cousin and me we bought 4 phones in exchange program and JayRon's service was outstanding, took several hours with us in helping us out.On other occassion, Lucie was also found to be very knowledgeable and helpful. Only a third young man working there on few occassions was found to be quite rude and not pleasant and lacked experience in handling customers.
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January 2024 by Md Bly
Go to a corporate store
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December 2023 by A H
Good work
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November 2023 by Amanda Durant
I appreciate JaRon’s expertise in helping me with my new phone purchase. Great experience today.
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November 2023 by Riverxiaoying Chen
Jesus did a wonderful job. I really appreciate for his professional service and patience .
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October 2023 by Sid Shetye
The wait times are excessive. I was told it would be a 35 minute wait (I was at the head of the queue) by a rude Hispanic girl behind the counter at 1:50 pm on 9/30. When it was my turn, I wanted to do the trade in for my phone (recently moved from T Mobile) and also put in an unlock request (paid for my phone in full). She said they do neither and was rather proud of being unhelpful and wasting my time.
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September 2023 by Denise Briggs
Went to day (9/15/23) to get a new phone. Jesus was extremely helpful and pleasant. Took care of every question and concern I had. I made an appointment which happened to be a good idea on this day as the new iPhone 15s came out and the store was a little busy, But, I noticed that walk-ins were quickly assisted as well.Also, he did not try to upsell me on a 15. Came in for a 14 and walked out with a 14 with no pressure.
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September 2023 by Tom Rhoads
She showed knowledge and experience. Definitely went all out
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August 2023 by Jennie Kunitake
Jesus was very kind, efficient, and knowledgeable. Made the experience of changing a family plan (to a better one) and getting a new phone completely hassle-free. Best experience I’ve had in a Verizon store.
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July 2023 by Omar Sanchez
Andres was incredibly helpful and efficient. I came in with an idea of what I wanted but he helped me get an even better deal.
