Alto Pharmacy is a highly-rated pharmacy known for its customer-focused services, including free hand-delivery and accessible pharmacists. With over one million deliveries and numerous five-star reviews, Alto has built a reputation that resonates with many users. However, some customers have expressed concerns regarding their delivery experiences. Instances of medications being delivered via USPS instead of the expected courier raised issues for some, as did situations where packages were left in unsuitable conditions, such as in the rain. Additionally, while many appreciate the order management system, a few bugs have been noted, though support has been helpful in resolving them. Customers also enjoy small touches, like receiving caramels with their orders, though some have missed these extras. Overall, Alto Pharmacy is dedicated to improving the pharmacy experience, but there are areas for enhancement in delivery and customer service.
I've had experiences where some of the more common medications were out and unable to be refilled in a timely manner. The caramels are nice. I have no patience so having it delivered is appreciated!
March 2025
I was surprised to see Alto using USPS as I have always received my prescriptions via currier. I purposely moved my delivery date later to a day that offered currier. $1,500 worth of medications on the wrong day and via USPS.
March 2025
It is not necessary to ring the doorbell or knock on the door when the items are delivered. The many text messages are sufficient
