Away offers a range of suitcases, bags, and accessories designed with both style and functionality in mind. Their products utilize durable materials like polycarbonate, aluminum, and water-resistant nylon, ensuring they can withstand the rigors of travel. Customers appreciate the intentional details that make packing, unpacking, and storing seamless. Many have been loyal customers for years, praising the brand's commitment to quality and their lifetime warranty. The customer service at Away is frequently highlighted as stellar. Staff members are noted for being helpful and attentive, often going the extra mile to meet customer needs. For instance, when a customer faced a tight travel schedule, the team arranged for a luggage transfer to ensure timely delivery. Returns are generous, allowing customers to exchange items if they don’t meet their travel requirements. Some customers have expressed concerns about the weight of certain bags and the design of specific features, like zippers and strap lengths. However, the overall sentiment is positive, with many believing that Away products are worth the investment. The store in Hayes Valley, SF, is particularly noted for its friendly staff and engaging shopping experience. Despite some minor design critiques, Away remains a favored choice for trendy and functional luggage, making it a reliable option for travelers.
Love the AWAY bags and company policies that stand behind them! Just got the packing cubes that fit perfectly. Great staff at San Francisco location♥️🧳
December 2025
If you chance upon a sale on your favorite suitcase, it will a nice opportunity to buy it for good discounts.
November 2025
Brought in a luggage with a broken slide handle on warranty. They replaced while I waited; less than 15 minutes. All good and hassle free.
