TUMI Store at San Francisco Centre offers a positive shopping and service experience. Customers appreciate the friendly and helpful staff, especially Sam and Zun, who go out of their way to assist with repairs, product selection, and custom engraving. Sam made the repair process easy and engaging, while Zun patiently helped customers decide on the right products and even stayed late to ensure quality service. The store provides a welcoming environment despite being located in a mall that some consider a ghost town. Customers also mention the store’s professionalism, patience, and attention to detail, making it a reliable place for repairs and shopping. Overall, the staff's warm attitude and excellent service create a favorable impression, encouraging customers to return.
Had to bring in my bag for repairs. 5 years of hard core travelling. Sam was very helpful. Also pointed out some great new items they are offering. The store offers a great shopping experience.
October 2024
This store is great. A gentleman named Sam helped me find what I was looking for, compare many different options, and answered all questions with excellent service. Got the custom initials engraving which was nicely done, and in a short time too!
July 2024
$1,200 for a suitcase? No thanks. Unless you hope to gain status by spending far too much on a roller bag, go to Samsonite and spend maybe 20% of what they are charging here
