Cole Hardware is known for its friendly and helpful staff, providing excellent customer service across its stores. Customers appreciate the knowledgeable employees who are always nearby to assist without being intrusive. One staff member, Frank, stands out for his kindness, deep store knowledge, and humble attitude, making shoppers feel valued and well-supported. The store is well-organized, making it easy to find household hardware and other goods. Customers also value the store’s willingness to check storage and bring items, like applewood pellets, from the back when needed. The staff’s professionalism, attentiveness, and expertise create a positive shopping experience. Multiple reviews highlight the staff’s emotional generosity and genuine desire to help customers make the right choices, especially for home furnishings and lighting. Overall, Cole Hardware's combination of organized layout, knowledgeable staff, and outstanding service makes it a trusted place for hardware and household needs.
Needed some applewood pellets for my smoker. I called, they told me they stored the pellets away for the season but happy to check to see if they had the applewood. They did and brought up a bag from storage and had it at the counter for me when I came to pick it up. Needed it because I'm making homemade bacon
September 2023
I bought charger and luggage scale here, the clerks here are friendly , thanks
August 2023
Always a super helpful staff and a very good mix of items needed for a city apartment.
