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October 2023 by El Jefe SF
Customer service excellence!I had placed an online order however it wasn’t the right fit. I went into the store to make a return but luckily the fit I was looking for was in store and I proceeded to ask if I could exchange it. Olivia, the girl that helped me was super cordial. There seemed to be some trouble with the pricing but the manager Asia came to help, she was very helpful and friendly as well. I also would like to highlight their knowledge on their products, I have been looking for a specific shirt style but had no luck, I described the item to them and they were able to get me the information. Unfortunately it wasn’t in stock but they politely referred me to their app to order it.Overall I was very pleased with their service and willingness to help. Thank you so much Olivia and Asia! Five stars service.
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October 2023 by Juan P.
Customer service excellence!I had placed an online order however it wasn’t the right fit. I went into the store to make a return but luckily the fit I was looking for was in store and I proceeded to ask if I could exchange it. Olivia, the girl that helped me was super cordial. There seemed to be some trouble with the pricing but the manager Asia came to help, she was very helpful and friendly as well. I also would like to highlight their knowledge on their products, I have been looking for a specific shirt style but had no luck, I described the item to them and they were able to get me the information. Unfortunately it wasn’t in stock but they politely referred me to their app to order it.Overall I was very pleased with their service and willingness to help. Thank you so much Olivia and Asia! Five stars service.
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November 2022 by Alex Chan
I don't think I have ever written a review for a retail clothing store, and this may be my one and only. I am doing so because the experience that I was provided was basically none at all.I understand that we all have to start somewhere no matter where we work, but why can't these Gen Z's care or give more of an effort in providing great customer service? I can tell that one things for certain; they won't last a day in a premium retail brand like Banana Republic or a luxury one such as Louis Vuitton. In context; these so called customer service people with no service skills at all will get booted out the door for not caring.This store in particular has always been some what messy and organized, but why did I attempt to shop here? Simply because of convenience and not having to visit the other two stores downtown.I found a pair of dress pants in the clearance rack, and not only was the label mis-sized, but that there was no price tag to be found. It looked bigger than what the size label indicated and surely enough It fit me perfectly and would have been a great pair of work pants to add to my wardrobe. What I mean by "would have been", is simply because the manager on duty (un-humble female African American), who refused to sell the garment to a ready to pay client. She simply said because the style is from 2019, and that the style number is no longer registered as active in the system that It could not be sold. I questioned and pressed for an answer as to why the garment was hung on a ready to sell rack? The manager, not only did she not address the matter, she also did not apologize for the inconvenience and asked that I purchase a full priced garment. She then said that she would prefer not to under charge for the garment. This is pretty lame and ridiculous; the store basically told me that they would rather keep the out dated garment and not sell to make some kind of return.This is the last time I will visit this store and I wouldn't be surprised if they end up closing in the near future.
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September 2022 by Gaby R.
Shopping for plus size/color is hard enough and emotional when you have a special event coming up so please just buy online of buy at express in Westfield . Today i found a XL jacket and saw a 25% discount on leather jackets and they would not honor it, when i walk back to show them they had removed the sign and try to play me saying it was not. But did offer another white customer a $40 off her same jacket i was buying. Horrible customer service by management not employees.
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August 2022 by Neal
Okay selection of clothes, clothes are decent quality, some displays aren't as nice as they could be, service wasn't good.I entered to find a lot of boring clothing. If you like colorful things, this is not where you want to shop. I noticed some shoes on display and decided to buy one pair. They were a little dusty, but there weren't any in boxes, so I took the ones on display. I looked through the clothes and noticed pulled threads on a few pairs of pants. I decided I wouldn't get pants here, but I did select two shirts.At checkout, there were only two employees working and both were putting clothes on hangars. One of them told me to give them a second, so I stepped back a little, but the other put down what she was holding and said she could help. I asked if they had shoes that weren't dusty, and she swiped the exterior of the shoes with her hands. I pointed out that most of the dust was inside, and she said I would be wearing socks. After removing the hangars from my shirts, she just tossed them into the bag.I recommend not visiting this store. If you'd like to visit Express, the Union Square location spans two floors and has a much better selection as a result.
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May 2022 by Yared Tadesse
This store has an unaccommodating and unfriendly staff. I was treated harshly by an employee who I later found out to also be the store manager. I expressed that I really liked a T-shirt and two jeans but was told I couldn’t get into the fitting room 35 minutes before their closing time while the store doors were wide open and people were shopping and despite me mentioning multiple times it would only take me two minutes to try on the two jeans as I have already tried on the T-shirt. I gave them back all three items and left their store. Very unpleasant experience.
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May 2022 by Ma P.
Sign clearly says open til 8p but it is 7:30 p and the doors are shut. I even knocked because I saw an African American associate and knocked only to be ignored. Don't shop here.
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May 2022 by Mareling Michelle Balladares
Not to crowded
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March 2022 by 7268
This Panda Express has to compete with a lot of other Asian restaurants, so the food quality is actually pretty darn good. Everything was fresh and tasty. Price is reasonable. The ordering process at Panda Express is always more confusing and stressful than it needs to be.
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January 2022 by Cindy G.
I love shopping at Express, specifically for dresses. 5 stars for how clean and organized it was. As well as the woman helping me this morning exchanging a top! she made it super easy and was patient with me- it's been a long and stressful week so i'm super grateful for her patience and her kindness!
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January 2022 by Eric Lupis (Eric James)
Best jeans ever. I don't wear any other right now, except for Levi's, and banana republic. But for real, my favorite.
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August 2021 by Rosa Vasquez
Incredible
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July 2021 by Eric James Lupis (Eric James)
Best jeans ever. I don't wear any other right now, except for Levi's, and banana republic. But for real, my favorite.
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July 2021 by Brenda M.
I used to buy so much of my work clothes here but now I can't find a single thing I like. It's also gotten significantly more expensive in the last year or 2. Some of the t shirts are unbelievably ugly and cheap (material) with crazy prices. The staff has also gone downhill. I went in yesterday and the store was empty. I was the only one inside and was not greeted by anyone. The two workers at the cashier did not even bother to acknowledge me. I spent a lot of time upfront and did not receive any help or even a hello. They were too busy being entirely too loud and playing amongst themselves to even realize they were at work
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July 2021 by Cindy T.
I have recently been loving Express, and have been coming to this location every couple of weeks. The staff is always friendly and helpful, and I'm always happy with my purchases. Today we went in, and one of my little ones managed to rip open one of his snacks as we were paying. Jackie, who was already so sweet and personable from the beginning of our interaction, immediately offered up a little baggie so that he could have his treat without losing any to the ground. When my other little one started to fuss, she quickly pulled out another baggie so that they'd both have a baggie. Going shopping with young kids isn't the easiest, so her gesture was just so helpful and so so appreciated! If you're reading this, thanks again, Jackie!!