FasTrak Customer Service Center
TransportationHours:
375 Beale St, San Francisco CA 94105 Hours
About FasTrak Customer Service Center
The FasTrak Customer Service Center is helpful when it comes to handling tickets and citations, with many customers reporting positive in-person experiences. The staff is described as polite, friendly, respectful, professional, and very nice. They are fast and efficient, getting work done very quickly and getting customers out promptly. The office itself is clean and fresh. While some find the process a pain and wish for easier payment options for those without a transponder, others report very simple transactions for account setup and transponder returns. Assistance is available both in the San Francisco office and over the phone, where representatives listen well and provide great service. Going in person is often recommended for the best chance of resolving issues, as staff are known to go above and beyond to help.
Most Recent Reviews
May 2026
Every time I've had to contact Fastrak customer service they've been incredibly helpful and friendly. Whether there was a mistake where I was charged for something when I shouldn't have, or if I received a Fastrak charge in another region that didn't get tied to my account, it's been fixed quickly and easily.
April 2026
Finding parking would be the only issue considering you have to pay. But if you find a place to park without paying you should be out within the 2 hour time. They are pretty fast unless someone has an issue which would slow the flow. Otherwise 5 to 10 minutes per person.
February 2026
awesome service through phone call, waited like 15 seconds and the guy picked up, not just helped me pay for violation but waived all penalties and provided details from all the timelines. I guess I got lucky.
More Comments(143)
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