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December 2023 by Danny Dickerson
I'm completely new to the San Francisco area and had never printed an email of mine before. I was completely new to the system on what I needed to do. The Asian gentleman who was working this morning around 11:30 a.m. was extremely helpful. I was completely clueless about what I was doing but the guy stayed patient with me and helped me until I was completed making my copies which were extremely important and had to be done immediately, as I had an appointment. My greatest appreciation for your help today, there's absolutely nothing to complain about with your FedEx office. ?
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November 2023 by Ara Nefian
Terrible experience. Avoid! Staff has very low abilities to understand basic concepts, English language and zero skills of solving any problems regarding customer service. Fedex was not able to deliver a package within the city in more than 7 days despite having the delivery location open during delivery time. Fedex customer service at this location refused to take any responsibility, and behaved very rude. My last experience with this office.
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October 2023 by Devang Raju
Went there to pick up my print order. I ordered it 10 mins before I went in. Despite the pickup being 4 hrs away, the order was already ready for pickup. Friendly staff :)
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August 2023 by Alexis Rich
I had a rush print order that needed to be delivered next day for a class. They were amazing to quickly process the print order even though it was a busy day, and they called me several times to share updates throughout the process. They totally knocked it out of the park and saved my day!
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May 2023 by Sunil Mehta
I went there to pick up the prints and they were not ready!The guy who was in charge of the store was not minding the store properly.Either he was utterly incompetent or was pretending to be.There were two other people supporting him who kept on scratching their noses, as if they were members of some unnamed network!If they were taught when to scratch their noses, they could also have been told about me and asked to solve my printing woes expeditiously.Weird.
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April 2023 by Bruce Moore
It was my first time using FedEx (I'm new to the USA) and the woman behind the counter could not have been more helpful and patient. Great service!
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March 2023 by Patrick Larvie
Staff are grumpy and unhelpful. I guess FedEx is going for grumpy, unpleasant and unhelpful as brand standards.
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February 2023 by Denise E.
I went to picky up a delivery at this location, and got the most unbelievable customer service. Thank you!
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December 2022 by Nick O.
Don't bother with tracking numbers and door tags. Customer service told me my package was in SF and in transit for delivery. Never came. I go to the store and they said my package is in SF. Store employee called they're transit center and it turns out it's in San Diego. Crazy they have tracking numbers but it takes 3 different departments to figure out where a package is.
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July 2022 by Eric Perret
tried to pick up a package today and was unable because their system was down. When I went back to pick up the package it had been returned to the sender. Roughly 20% of the time I come here there is some issue. Be aware that the line can be long due to not many people working there.
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February 2022 by Nolan Emirot
Maya did her best to help me locate my package, I really appreciated her help especially after many unsuccessful attempts on my side with online customer support.
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February 2022 by Stevie
Took a half hour just to find out their scan to email service was down. Waste of time
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February 2022 by Quik S.
David and Sabrina at this location were both very friendly, thoughtful, and helpful with my pick-up. Sabrina was able to put a hold on my package for another week when I thought I wouldn't be able to fit the item in the car. David carried my item to the car and waited with me until my friend was able to pull around to their location and he put my big bean bag bed into the car for us. Thank you to both David and Sabrina for all of their help and friendly service! They went above and beyond.
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February 2022 by Shannon P.
Maya, Sabrina, and David were absolutely wonderful to work with. I had to ship out 51 boxes of chocolates to clients for Valentine's Day and they were incredibly helpful. I ended up packing all 51 of the boxes at the store which took several hours and throughout the day they always met customers with grace, politeness, and respect. I appreciated their welcomeness. I'll definitely be coming back. Keep being rockstars Maya, Sabrina, and David!
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January 2022 by Jason Adamov
Parking in San Francisco is very expensive. I parked next to the fed ex which was 4 $ for each 15 minute, I just needed an envelop and pay there which is 3 minute in the ucps. But there it was almost 30 minutes and I just left because they have computer that doesn’t work then I had to wait 2 nd computer to be available. Then you have to open your account, then you have to open your user name with all of this you will forget why you came here. Stuff is good but their system is too complex, seems like the owners of the company never been in the shoes of the customer. Very disappointed.
