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October 2023 by Camila Leal
Awful people expensive service with hidden extra fees and terrible job on the grooming. Didn’t finish the job left my dog looking crazy
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September 2023 by Olivia Poore
I have been to this groomer twice before and they were very professional and did well. However, I went back today after scheduling an appointment a week in advance and they and no record of my appointment or the previous ones I had with them. This already made me very weary due to how unprofessional and unorganized they were, but even further they wanted to keep my 10 pound dog for 6-7+ hours for just a bath and haircut. I thought this was an absolutely ridiculous amount of time to ask for me to leave my dog. Not to mention, they never showed me around the facility or told me where my dog would have to stay for these 6-7+ hours they would need to hold him. There was also no good reason he should have been there for that long; it was going to take them that long because they completely overbooked themselves and were super behind on gromings. I left immediately and will not be returning. I really was not happy with this experience and they should really take their appointments more seriously. It is honestly not fair treatment to these dogs and I really would consider going elsewhere before trying this business. It felt like they didn't care about the well being of the dogs.
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August 2023 by Morgan Jane
They do an excellent job on my 13 year old shih-tzu mix. It's on the pricier ($95 I think for a full service groom?) but as far I can tell it's comparable with other groomers in SF so that's to be expected. All of the staff is very friendly and accommodating.
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June 2023 by Matt Hubert
I've been going here for over 2 years and have nothing but good things to say. Easy to get appointments, quick bath times, and they do a great job. My dog loves going here and gets excited when we go in.
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May 2023 by Aaron Bosch
The team did a wonderful job on my golden doodle. Will definitely be coming back.
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January 2023 by Marilyn Turner
If you have an anxious dog, this is a great option because they have an express grooming option. My goldendoodle had some mild matting and extremely long hair. Due to her anxiety, I had mostly been attempting to groom her at home. I asked them to shave her down and I was in disbelief that they'd actually be able to do it in two hours. It took them just over two hours to do that and trim her nails. I was impressed. She looked great when I picked her up.
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January 2023 by Amber Hoffman
My rescue chichi has had her nails trimmed and filed before and it was fine- this time I walked in to get my dog and could hear the lady yelling at my dog. When I got my dog she was very stressed and her nails splintered- they said she was being “squirmy “. I will not go back
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December 2022 by Mgam 2.
My Dog came back groomed, but he still smells. I wonder if they had really given him a real bath (with shampoo etc)
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December 2022 by Janeen B
Dog owners beware - this place is not good, and they charge top dollar for it. I really wanted to like them, as their location is very convenient for us, but they are not good groomers. We tried them 3-4 times and every time something was very wrong. They also do not seem to care, they don’t want feedback at all. I tried very gently to tell them what was wrong in the past, and they were not at all interested - hence this review. The jobs were so bad and so expensive ($185 for my large dog) that I should never have gone back, I just really wanted it to work. People need to know, do not waste your money there!! Our beautiful dog actually looks ugly and sad after being groomed there. Twice he came home with huge holes in his fur - HUGE! Like baseball size. Yesterday he come home with weird shaved feet, no explanation for them, not something I asked for, and whatever they are trying to achieve with these feet, it’s poorly executed. Aesthetics and money aside, I’m now freaking out that maybe they aren’t that nice to the dogs, they charged us an extra handling fee, they said they had to hold him down. He’s never had issues with other dogs, but recently he started growling at some while on leash, now I wonder if that could be attributed to his grooming experience…? Seriously, do not waste your time, or money here, I wish I hadn’t! And to the business: DO BETTER!!! You charge artisan prices, and do a chop-shop job.
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November 2022 by SL
Need a smile n friendly service to your customers especially their first time visit. Just 4 seconds for 5 nails trimmed for my dog. She said the nails are not long enough to cut it. She should have been honest to let us know before trimming or ask to bring my dog back in a few month instead trimmed just 5 nails and charged for a full price $$??
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November 2022 by William McMullen
This is a really great place. They do a very good job with the grooming and are very caring towards the dogs..as a result they are very popular and one must book well ahead to get an appt.
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November 2022 by Brooke E.
Will not be coming back here. Ever. We took our pet in with several tangles and groomer notified me they would need to shave down some of his hair. This is after I had a conversation in person with her about hair length and what we wanted. Our dog normally looks like a doodle with beautiful, curly fluffy hair. We returned and he looked like a different breed altogether, shivering outside and afraid. Poor communication and complete disregard for the breed and style. Not worth it.The worst part was in some areas they shaved so closely that some of his skin was exposed and irritated. This was concerning and shows lack of care for the animal. We would have rather kept our dogs original cut and brushed though the knots than put him through this poor experience..
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October 2022 by Why N.
Super great place for dogs who need a trim or some basic care. Can be a little busy but they move quickly. Woof!
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October 2022 by Bronwyn M.
I dropped my dog off at 12 and she wasn't ready until 4 o'clock, she was soooo sad when I picked her up. I was also worried she would give fleas to the other dogs there since they kept her all day.They don't let you in without physical rabies vaccination records, luckily I live closeby but would have been nice to know beforehand. Also my dog had been groomed the week before so I can't really speak to their grooming capabilities, I just dropped her off for a flea bath (they don't offer flea dip treatment, just shampoo). But after paying $70 for the convenience of not doing another flea bath, I got her back and her face and head were like totally untouched/unwashed :( when I took her in she only had one flea I had found & removed prior so totally not infested but after her flea bath I think the fleas moved onto her face? There are more droppings now than before I dropped her off. Time for another at home bath for the baby. :(( at least I know I'm thorough when I give them but assumed the professionals would do a better job. I'd pick another groomer nearby, I've heard Top Dog is nice.
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October 2022 by Lisa L.
Best groom my mini golden doodle has ever had! Ever!! It was clear from the intake that they know what they're doing. I was asked about my preferences in ways that no other groomer ever had. My only request was "Please don't poodle my doodle" and they didn't! Daisy came out looking super cute and was very, very happy with the experience. If we lived in SF, Groom would be our regular groomer.