About Hertz Car Rental - San Francisco - Mason Street HLE
Hertz Car Rental at San Francisco - Mason Street offers a convenient location for renting a variety of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers can easily book online or through the free Hertz app. Many reviews highlight the friendly and helpful staff, especially at the gold counter, where customers received excellent service and were often upgraded to nicer vehicles. The car condition is generally good, and communication with technical staff during the rental process is smooth. Returning the car is also straightforward for some, with positive experiences noted when interacting with staff. However, there are some inconveniences related to the return policies, as the location doesn't accept out-of-hours drop-offs, leading to extra parking costs. Signage outside the garage is clear, but inside, return instructions could be clearer, and some staff members have been described as unfriendly or uncommunicative, causing confusion and delays, particularly during the credit card authorization process. The station is located in a parking garage, which can feel messy and uncomfortable. Overall, the location is praised for its vehicle selection and staff friendliness, though improvements in signage, customer communication, and drop-off flexibility could enhance the experience.
