Hertz Car Rental - San Francisco - Marriott Marquis Hotel HLE

Hertz, Car Rental
Hours: Hertz Car Rental at the San Francisco Marriott Marquis Hotel offers a convenient and diverse vehicle selection, including luxury cars, sports cars, SUVs, electric vehicles (EVs), vans, and trucks. Customers can easily book online or through the free Hertz app, making the process accessible and straightforward. The location is praised for its friendly and helpful staff, with two reviewers highlighting the kindness and patience of the employees, even when busy or during staff breaks. The valet service provides a convenient way to pick up and drop off vehicles, especially for those staying nearby or outside regular hours, though some mention the $20 fee as an added expense. Many customers appreciate the cleanliness and full charge of the EVs, describing the vehicles as near immaculate and ready to go. The quick and easy pick-up and drop-off process is noted as one of the best experiences, with some customers being in and out in less than five minutes. However, there are mixed reviews regarding wait times; some experienced delays due to staff availability or vehicle preparation, which can be frustrating, especially for loyalty members expecting a quicker process. Pricing concerns are also mentioned, with customers expressing dissatisfaction about additional charges such as the $20 pickup fee, a $35 Charge Purchase Option, and hotel parking fees, which some find excessive. A few reviewers experienced issues with transparency and unexpected charges, though one was able to resolve a refund through customer service. Overall, this Hertz location provides a generally positive rental experience with friendly staff and convenient service, but potential customers should be aware of possible extra fees and wait times.

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1. San Francisco, California