Instacart

Grocery Stores
Instacart is a good idea and is used often, with an easy-to-use app. The shoppers are described as very kind, great, and okay. However, there are frequent issues with orders, with items missing more often than they should be. While refunds are given for problems, this is not helpful when an item is needed right away, and reordering incurs extra fees and tips. Some customers report problems with account access despite having it for years. Prices can be higher than in-store, and the first-order discount is not always available. There is also feedback about packaging, as the use of many reusable bags seems to negate the solution to waste.

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1. San Francisco, California